03 VRI VENDOR INFO SHEET.xlsx
XLSX spreadsheet 279 KB Posted
- Contract number
- 505ENT-M18-VRIFORASL-00
- Issued by
- Wisconsin
About this file
This document is a vendor information sheet for a Wisconsin statewide contract for Video Remote Interpreting (VRI) services, managed by the Wisconsin Department of Administration's State Bureau of Procurement (DOA/SBOP). Contract #505ENT-M18-VRIFORASL-00 is mandatory for Wisconsin state agencies (optional for UW System) and available for cooperative use by Wisconsin municipalities. The contract involves three awarded vendors: Interpreters Unlimited (Supplier ID 0000003728), Bromberg & Associates (Supplier ID 0000124773), and Language Services Associates (Supplier ID 0000036712).
The contract provides VRI services primarily for American Sign Language (ASL) interpretation, with some vendors also offering foreign language interpretation for clients who are deaf, hard of hearing, deaf-blind, or have limited English proficiency. Pricing is structured per-minute with rates varying by vendor and service type: Interpreters Unlimited charges $1.25/minute for all services; Bromberg & Associates charges $1.60 for ASL on-demand, $1.50 for ASL pre-scheduled, $1.25 for foreign on-demand, and $1.60 for foreign pre-scheduled; Language Services Associates charges $1.99/minute for ASL only (no foreign language services). The contract runs from October 1, 2018 through September 30, 2024, with two renewal periods already exercised. State purchasing cards (P-Cards) are accepted, and agencies can access services on-demand 24/7 or through pre-scheduled appointments after completing vendor-specific account setup processes.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| 05 VRI RFB.pdf | ||
| 06 Language Interpretation Contracts Guide.docx | DOCX document | |
| 01 REV 04-23 VRI Interp User Guide 1-27-22.docx | DOCX document | |
| 02 VRI Interp Price List REV 04-2023.xlsx | XLSX spreadsheet | |
| 04 VRI Interp Contracts and 3832s.pdf |
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| Contract Manager: | Kristina Harris | |
| 608-266-2313 | ||
| kristina.harris@wisconsin.gov | ||
| DOA/SBOP | ||
| 101 E. Wilson Street, 6th Floor | ||
| Madison, WI 53703 | ||
| Scope | ||
| State of Wisconsin agencies routinely conduct business with clients who are deaf, hard of hearing or deaf-blind who use American Sign Language (ASL) as their primary language, or a client may have limited English proficiency (LEP). | ||
| This contract is for VRI services for ASL; however, it may also be used for VRI services to interpret foreign languages. | ||
| The technology involves installing software provided by the Contractor onto a computer or other device and the video is streamed over the internet. Setup time is required prior to the event to establish and test connection. | ||
| This contract does not include any equipment or software needed to establish the video conference link to the Contractor. | ||
| The buying agency will be responsible for any equipment or software, and the agency's IT or AV staff will be needed to complete set up or trouble shoot during the conference. |
Contractors have signed Business Associate Agreements for HIPAA and signed contracts. To obtain a copy of either, contact Kristina Harris: kristina.harris@wisconsin.gov
| RFB cancellation policy: |
| Although Contractors may have different policies regarding cancellations, the State will incur no additional cancellation fees. |
| Vendors are listed in the tabs below. Each tab contains contacts, account setup information, languages and proficiencies, etc. |
| To search this document for a specific language, press Control-F. When the search window opens, next to "Within" select "Workbook." Type your language in the "Find what" field and click "Find Next" to see all listings. |
| Supplier | Contract Number | Rate type | ASL Price On-Demand | ASL Price | ||||
| Pre-Scheduled | Foreign Price On-Demand | Foreign Price | ||||||
| Pre-Scheduled | Supplier ID | |||||||
| Interpreters Unlimited | 505ENT-M18-VRIFORASL-01 | Minute | $1.25 | $1.25 | $1.25 | $1.25 | 0000003728 | |
| Bromberg & Associates | 505ENT-M18-VRIFORASL-02 | Minute | $1.60 | $1.50 | $1.25 | $1.60 | 0000124773 | |
| Language Services Associates | 505ENT-M18-VRIFORASL-04 | Minute | $1.99 | N/A | N/A | N/A | 0000036712 | |
| BUSINESS CASE EXCEPTIONS (BCE) - formerly called Waivers using form DOA-3727: | ||||||||
| Any use of non-contracted vendors (including vendors awarded a different contract than the service being requested – for example, using a vendor from the in-person interpretation contract for a video remote call) requires a BCE submitted via email to | ||||||||
| Kristina Harris (kristina.harris@wisconsin.gov) for prior approval. The email must include documentation that you contacted all contracted vendors, an explanation why the service required cannot be provided by the contracted vendors, and the non-contracted | ||||||||
| vendor name and pricing you are requesting to use. | ||||||||
| No DOA form is needed - BCE's can be submitted via email. | kristina.harris@wisconsin.gov |
STATEWIDE VIDEO REMOTE INTERPRETING (VRI) SERVICES FOR AMERICAN SIGN LANGUAGE (ASL) Contract #505ENT-M18-VRIFORASL-00
| Mandatory: | YES (optional for UW System and Campuses) |
| Cooperative: | YES (WI municipalities may use this contract) |
| P-Card: | YES (State Purchasing Card may be used) |
| First Term: | October 1, 2018 to September 30, 2020 |
| Renewal 1: | October 1, 2020 to September 30, 2022 |
| Renewal 2: | October 1, 2022 to September 30, 2024 |
mailto:kristina.harris@wisconsin.govmailto:kristina.harris@wisconsin.govmailto:kristina.harris@wisconsin.gov Interpreters Unlimited Statewide Video Remote Interpreting (VRI) Services for American Sign Language and Foreign Language
| INTERPRETERS UNLIMITED (IU) | 505ENT-M18-VRIFORASL-01 | ||
| Contact | Laura Firenzi | Cooperative Purchasing: YES | |
| Toll Free: (800) 726-9891 | P-Card: YES | ||
| Direct: (858) 866-0500 | |||
| laura.firenzi@interpreters.com | |||
| Supplier ID | 0000003728 | ||
| Account Setup | To set up on demand services please contact their client relations team | ||
| Email: | info@interpreters.com | ||
| Phone | 800-726-9891 | ||
| 1. Provide the representative with your division, bureau, and the accounting information for invoicing. | |||
| 2. Set up takes 1-3 business days initially and then is available 24/7 as needed. | |||
| 3. You will receive an email once set up with a unique phone number and login and password for the virtual platform. | |||
| 4. Once received from IU, you can distribute the information internally to your team. |
| Note: IU cannot bill at individual level, they can only bill down to Bureau or Department leven within an agency. | ||
| Obtaining Service | Email: | info@iugroup.com |
| Phone: | 800-726-9891 |
Proficiencies General, Scientific, Educational, Legal, Medical, WI court Certified
| Supplier | Rate type | ASL Price On-Demand | ASL Price | |
| Pre-Scheduled | Foreign Price On-Demand | Foreign Price |
Pre-Scheduled Interpreters Unlimited Minute $1.25 $1.25 $1.25 $1.25 mailto:laura.firenzi@interpreters.commailto:info@iugroup.commailto:info@interpreters.com Bromberg Statewide Video Remote Interpreting (VRI) Services for American Sign Language and Foreign Language
| BROMBERG & ASSOCIATES | 505ENT-M18-VRIFORASL-02 | ||
| Contact | Jinny Bromberg, Rouba Ayoub | Cooperative Purchasing: YES | |
| Main: (313) 871-0080 | P-Card: YES | ||
| Direct: (313) 481-4981 | ACH: YES | ||
| jinny@brombergtranslations.com; Rouba@BrombergTranslations.com | |||
| Supplier ID | 0000124773 | ||
| Account Setup | |||
| To set up VRI services: | |||
| Veronica@BrombergTranslations.com | |||
| (313)-481-4986 | |||
| Process (Please give time for setup prior to the event) | |||
| 1) Send an email to Veronica who will provide you with an Account Setup Form (form is also linked here) | |||
| 2) Complete the form and send it back | |||
| 3) Veronica will then set up an account on our VRIGateway App for On-demand needs and she will create an account on our scheduling platform for your Pre-scheduled needs | |||
| 4) After creating the accounts, you will receive your credentials and instructions on how to access and use our App/platform | |||
| Obtaining Service | To schedule service: | ||
| Scheduler@BrombergTranslations.com |
| On-demand: | |
| 1) Log into the VRI Gateway App | |
| 2) Select the on-demand language | |
| 3) Press call to connect to an interpreter | |
| Pre-scheduled: | |
| 1) Fill out the Request Form (provided to you by Veronica upon account setup) including all interpreting encounter details* and email it to scheduler@brombergtranslations.com | |
| OR: manually login in to our scheduling platform and input your request, adding all your encounter details | |
| 2) You will receive a confirmation by email | |
| 3) At the time of the encounter, log in to VRIGateway App where the meeting will take place | |
| *All interpreting encounters should take place on the VRIGateway App and not through a 3rd party platform | |
| Proficiencies | General, Scientific, Educational, Legal, Medical, WI court Certified |
| Supplier | Rate type | ASL Price On-Demand | ASL Price | |
| Pre-Scheduled | Foreign Price On-Demand | Foreign Price |
Pre-Scheduled
| Brombertg & Associates | Minute | $1.60 | $1.50 | $1.25 | $1.60 |
| On-Demand Languages: | Arabic | ||||
| Mandarin | |||||
| Spanish | |||||
| Vietnamese | |||||
| Pre-Scheduled Languages: | Nearly 200 other languages, call to confirm |
mailto:laura.firenzi@interpreters.commailto:Scheduler@BrombergTranslations.commailto:Veronica@BrombergTranslations.com Language Svcs Assocs Statewide Video Remote Interpreting (VRI) Services for American Sign Language and Foreign Language
| LANGUAGE SERVICES ASSOCIATES | 505ENT-M18-VRIFORASL-04 | ||
| Contact | Jane Robideau | Cooperative Purchasing: YES | |
| Toll Free: 800.305.9673 | P-Card: YES | ||
| jrobideau@lsaweb.com | ACH: YES | ||
| Supplier ID | 0000036712 | ||
| Account Setup | LSA Account Set-Up Process: | ||
| Steps we take in creating a new customer account: | |||
| 1. Speak to Customer about specific services and needs. | |||
| 2. Discuss Invoicing and Portal access. | |||
| 3. Send customer a price quote outlining services and established rates. | |||
| 4. Upon approval of price quote, the customer’s new account will be set up in our system. | |||
| 5. At this point, we are now working on configuring the customer’s account in our system and creating a customer login for access to our InterpreTrac reporting portal. Customer information is reviewed and additional information collected, as follows: | |||
| • Review of information to be captured during intake. LSA can collect any information each User requires. | |||
| • Review of Billing and information reporting and capture. | |||
| • Review devices utilizing our IRIS platform for VRI services, and perform any needed remote diagnostics and troubleshooting. | |||
| • Discuss additional service lines and establish how they might be customized to fit each User's Workflow. | |||
| 6. Once everything is complete, the new customer will receive a Welcome Packet from LSA’s Customer Onboarding Team, which will include instructions, reference materials, and additional information about scheduling any training for end users. |
| Obtaining Service | Accessing VRI Services: |
| LSA offers Video Remote Interpretation (VRI) services for ASL and 15 other languages through our proprietary Instant Remote Interpretation Services (IRIS) platform. IRIS is available on a variety of devices and operating systems. We offer IRIS as a native application, which is available on Windows, Android, and Apple (macOS and iOS). We also offer IRIS via a browser-based application. | |
| VRI through our IRIS platform gives our customer’s access to live video interpreters “on-demand”, at the tap of a button. Simply use your Username/Password to log in. Allow Camera, Microphone, and Pop-ups if prompted to do so. | |
| All intake is handled by a live agent and features your preferred customized intake questions. Your users |
can mute microphones or cameras (for moments when you or the LEP need privacy), or switch between front or rear-facing cameras on a mobile device.
Your interpreter’s ID number is listed at the top of the screen, and the LEP view at the bottom of the screen ensures that the interpreter and LEP can see each other at all times. Users can also intuitively adjust settings and can tap a button to instantly reach LSA’s dedicated tech support team.
| IRIS currently supports VRI for the following languages: ASL, Spanish, Mandarin, Cantonese, Arabic, Russian, Polish, French, Haitian Creole, Korean, Vietnamese, Portuguese, Burmese, Somali, Swahili, Farsi | |
| Proficiencies | General, Medical |
| Supplier | Rate type | ASL Price On-Demand | ASL Price | |
| Pre-Scheduled | Foreign Price On-Demand | Foreign Price |
Pre-Scheduled
| Interpreters Unlimited | Minute | $1.99 | N/A | N/A | N/A |
| No foreign language intepreting available |
mailto:jrobideau@lsaweb.com Microsoft_Excel_Worksheet.xlsx Account Set Up form
Bromberg & Associates, LLC 3141 Caniff St., Hamtramck, MI 48212; Email: Translator@BrombergTranslations.com Phone: 313-871-0080; Toll Free: 855-221-9700;
ACCOUNT SETUP INFORMATION
Organization/Department/Bureau Name:
Number of locations:
Anticipated starting date:
Communications Contact Information
Contact:
Title:
Street Address:
City:
Postal Code:
State:
Telephone Number:
Email Address:
Timezone:
Days & Hours of Operation:
Desired Skillset For Interpreter: (General, Medical,or Legal)
Expected Volume of requests: (multiple times per day, daily, weeekly, occasionally)
1. For Video Remote Interpreting:
What are your top volume languages? Are there any unique languages?
Preferred training options on best practices in interpreting and translation (instructional sheet, webinar, other)
What information do you need on your Video Remote and Telephonic monthly usage reports? Please choose up to 3 of the following. (We can discuss custom variations.) “Caller” refers to the person who speaks English and is requesting interpreting assistance. “LES” refers to the Limited English Speaker. Caller’s first name and last name Department or Facility Location LES’s first name and last name
Other: ________________________________________
Accounting dept contact for billing (name, email and phone number)
VRI Gateway
Please list the Name and emails of the users who will use Video Remote Interpreting. SETUP OPTIONS: 1. Individual users (names based on submitted list) or 2. Generic users (povide the number of generic users accounts based on number of departments and devices, i.e. VRI1-east wing, VRI2-east wing, etc.).
IT contact (name, email and phone number)
Device Specs (For devices allocated for VRI use)
Type of Internet (Wi-Fi, LAN, etc.)
Scheduling System
Please list the Name and emails of the users who will request preschedule appointments.
Other important notes, if any:
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