06 Language Interpretation Contracts Guide.docx
DOCX document 26 KB Posted
- Contract number
- 505ENT-M18-VRIFORASL-00
- Issued by
- Wisconsin
About this file
This document is a guidance overview for language and interpretation contracts administered by the Wisconsin Department of Administration (DOA) State Bureau of Procurement, managed by contract manager Kristina Harris. The guidance covers five statewide contracts that provide comprehensive language interpretation and translation services across Wisconsin's eight regions, with all contract information and vendor details accessible through VendorNet's "Vendor Information Sheet" for each contracted provider.
The contracts encompass telephone interpretation services billed by the minute, in-person foreign language interpretation for short and long-term assignments, in-person American Sign Language (ASL) interpretation, video remote interpreting (VRI) for both ASL and foreign languages, and written document translation services priced by word count and turnaround time. All contracts support 26 core languages plus additional optional languages, with VRI services requiring vendors' proprietary platforms unless third-party platform pricing becomes available. The procurement framework requires Business Case Exceptions (BCE) for any non-contracted vendor usage, with emergency telephone or VRI services requiring BCE submission within three business days after use, while non-emergency after-the-fact requests may not receive approval.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| 05 VRI RFB.pdf | ||
| 01 REV 04-23 VRI Interp User Guide 1-27-22.docx | DOCX document | |
| 02 VRI Interp Price List REV 04-2023.xlsx | XLSX spreadsheet | |
| 04 VRI Interp Contracts and 3832s.pdf | ||
| 03 VRI VENDOR INFO SHEET.xlsx | XLSX spreadsheet |
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Text version
Language and Interpretation Contracts
All Contracts:
· On each VendorNet page, linked below, scroll down toward the bottom of the page.
· Find the “Documents” section.
· Click the link titled “Vendor Information Sheet”
· This is the main document for navigating the contract – every spreadsheet has a tab for each contracted vendor, with their contact information, how to set up an account/obtain service, pricing, languages and proficiencies offered, etc.
Contracts:
Statewide Telephone Interpretation Services (505ENT-M18-TELEINTERP-00)
· On-demand telephone foreign language interpretation, billed by the minute
· 26 core languages plus additional optional languages
In-Person Interpretation Services for Foreign Language (505ENT-M18-FORINTERP-00)
· In-Person foreign language interpretation, short-term or long-term assignments.
· 8 WI regions, 26 core languages plus additional optional languages
In-Person Interpretation Services for American Sign Language (ASL) (505ENT-M18-ASLINTERP-00)
· In-Person ASL interpretation, short-term or long-term assignments.
· 8 WI regions
Video Remote Interpreting (VRI) Services for American Sign Language (ASL) and Foreign Language (505ENT-M18-VRIFORASL-00)
· Interpretation via video call. Calls can be pre-scheduled on on-demand.
· All vendors require use of their own platform. If a 3rd party platform is required (Teams, Zoom, etc.), this is currently outside the contract. Users can request a Business Case Exception for these services – email Kristina Harris the vendor, pricing, and the reason the 3rd party platform is required *Note: Watch for updates on VendorNet – pricing for the use of 3rd party platforms to this contract will be coming soon
Written Foreign Language Translation Services (505ENT-M18-WRITFORLANG-00)
· Written document translation. Pricing is based on word count and turnaround time.
· 26 core languages plus additional optional languages. Additional services offered – see Vendor Information Sheet
Business Case Exceptions (BCE) (previously referenced as DOA-3727 Waiver form):
Any use of non-contracted vendors (including vendors awarded a different contract than the service being requested – for example, using a vendor from the in-person interpretation contract for a video remote call) requires a BCE submitted via email to Kristina Harris (kristina.harris@wisconsin.gov) for prior approval. The email must include documentation that you contacted all contracted vendors, an explanation why the service required cannot be provided by the contracted vendors, and the non-contracted vendor name and pricing you are requesting to use.
Telephone Interpreting or Video Remote Interpreting ONLY:
If a non-contracted vendor was used on an emergency basis and prior BCE approval could not be obtained, the BCE must be submitted no more than 3 business days after the fact. Non-emergency BCE requests submitted after the fact may not be approved.
Questions:
Contract manager:
Kristina Harris, DOA State Bureau of Procurement 608-266-2313 kristina.harris@wisconsin.gov
File details come from the government source that posted it. Updated .