This federal contract IDV award is a Multiple Award Schedule (MAS) contract awarded by the General Services Administration (GSA) to Kech Inc., a woman-owned small business and SBA-certified HUBZone firm. The contract, valued at up to $6,000,000, enables Kech to provide automated contact center solutions, management consulting services, and ancillary support services to a wide range of federal agencies over a 5-year period ending in February 2027.
Under this MAS contract, Kech has secured significant task orders to provide critical customer service and contact center support for several agencies, including a $25.8 million contract with the FBI to operate the National Instant Criminal Background Check System (NICS) Call Center, a $53.1 million contract with the Transportation Security Administration (TSA) to manage the TSA Contact Center, and a $5.3 million contract with the Social Security Administration's Office of Inspector General for Hotline Call Center Operator Support Services. These task orders, which were set aside for small business participation, demonstrate Kech's ability to leverage its small business and HUBZone certifications to secure sizable federal contracts in the customer service and contact center domain.
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