Federal Supply Schedule 47QTCA22D004F

Active Awarded Last action

Contract number
47QTCA22D004F
Awardee
Awarding agency
Task orders
3

Award facts

Opportunity
  • 47QSMD20R0001 Solicitation number
Last date to order 94% complete
IDV ceiling
$6,000,000.00
Award type
Multiple award
Who can order
All agencies
Set-aside
No set-aside
Competition
Full and Open Competition Negotiated Proposal / Quote
Pricing
Fixed Price with Economic Price Adjustment

Award details come from SAM.gov/FPDS.

About this IDV

Written by GovTribe AI ·

GSA issued a Federal Supply Schedule contract to Kech Inc., a woman-owned small business and SBA-certified HUBZone firm, on February 8, 2022, under the Multiple Award Schedule (MAS) with a $6 million ceiling through February 7, 2027. The contract (47QTCA22D004F) covers automated contact center solutions, management consulting services, and ancillary support services across 22 labor categories.

Kech's GSA Schedule labor portfolio spans hourly rates from $36.96 (Customer Service Representative I, high school education) through $160.21 (ACCS Consultant II, bachelor's degree, five years' experience), emphasizing entry-to-mid-level customer service, general clerk, and supervisory positions with no security-cleared roles. Services are delivered at the contractor's facility or on a hybrid onsite-and-remote basis.

Three delivery orders have been issued under this Schedule: the Transportation Security Administration awarded a $52.78 million delivery order on April 15, 2023, for TSA Contact Center operations (automated and manual customer support for TSA programs and policies) based in Williamsburg, Kentucky, with performance through April 14, 2028, under total small business set-aside. The FBI Headquarters Division issued a $26.016 million delivery order on January 30, 2024, to operate the National Instant Criminal Background Check System (NICS) Call Center in Clarksburg, West Virginia, with performance through January 29, 2029, also under total small business set-aside. The Department of Defense Headquarters Division awarded a $17.61 million delivery order on January 30, 2026, for general call center services based in Clarksburg, West Virginia, with completion by July 29, 2029, under total small business set-aside. Combined potential value across the three task orders totals $95.9 million.

Task orders

Task order Ordering agency Obligated Awarded
Call center services 15F06726F0000006 Headquarters Division (FBI) $5,321,809
FBI nics call center 47QFSA24F0016 Assisted Acquisition Services Region 4 (FAS) $10,803,813
TSA contact center (TCC) is to provide a wide range of automated and manual customer support services to respond to… 70T01023F5600N001 Transportation Security Administration $37,019,045

Transactions

Action Obligated Date
Other Administrative Action PSA920 $0
Other Administrative Action PS0020 $0
Other Administrative Action PSA917 $0
Other Administrative Action PA0017 $0
Other Administrative Action PSA915 $0
Other Administrative Action PSA909 $0
Other Administrative Action PSA914 $0
Other Administrative Action PSA907 $0
Other Administrative Action PSA905 $0
Other Administrative Action PS0016 $0
Other Administrative Action PSA904 $0
Other Administrative Action PA0015 $0
Other Administrative Action PSA893 $0
Other Administrative Action PA0014 $0
Other Administrative Action PSA888 $0
Other Administrative Action PA0013 $0
Other Administrative Action PSA885 $0
Other Administrative Action PA0012 $0
Rerepresentation PS0011 $0
Other Administrative Action PSA883 $0
Other Administrative Action PSA869 $0
Other Administrative Action PA0009 $0
Other Administrative Action PSA863 $0
Other Administrative Action PSA856 $0
Other Administrative Action PA0008 $0
Other Administrative Action PSA853 $0
Other Administrative Action PS0007 $0
Other Administrative Action PS0005 $0
Vendor Address Change PA0006 $0
Other Administrative Action PA0004 $0
Other Administrative Action PSA847 $0
Other Administrative Action PSA842 $0
Other Administrative Action PSA815 $0
Other Administrative Action PO0001 $0
Original award $0
Show all 35

Quick answers

Who was awarded contract 47QTCA22D004F?

47QTCA22D004F was awarded to Kech Inc. by Federal Acquisition Service (General Services Administration) on February 8, 2022.

How much is contract 47QTCA22D004F worth?

47QTCA22D004F's own ceiling is $6,000,000.

How many orders have been placed under contract 47QTCA22D004F?

3 orders have been placed under 47QTCA22D004F, the latest on January 30, 2026.

Who can order from contract 47QTCA22D004F?

47QTCA22D004F is a multiple award federal supply schedule. All agencies can place orders on it.

Is contract 47QTCA22D004F part of a contract vehicle?

Yes. 47QTCA22D004F is part of Multiple Award Schedule (MAS).

Was contract 47QTCA22D004F competed?

The extent of competition for 47QTCA22D004F was full and open competition.

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