TSA contact center (TCC) is to provide a wide range of automated and manual customer support services to respond to inquiries about TSA programs and policies.
Active Awarded Last action
- Contract number
- 70T01023F5600N001
- Awardee
-
Kech Inc. UEI YJDXMH6KC6E5
- Awarding agency
-
Transportation Security Administration
Department of Homeland Security
- Obligated
- $37,019,045
Award facts
- Contract value 70% obligated
-
- $37,939,963.59 Current, with exercised options
- $52,780,751.17 Potential, with all options
- Completion date 71% complete
-
- Current, with exercised options
- Potential, with all options
- NAICS code
- 561422 Telemarketing Bureaus and Other Contact Centers
- PSC
- R499 Support- Professional: Other
- Set-aside
- Total Small Business
- Competition
- Full and Open Competition · 6 offers Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Place of performance
- Williamsburg, KY 40769, USA
- Legislative mandates
-
- Employment Eligibility Verification (E-Verify) FAR subpart 22.18
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Funding Only Action | $3,683,673 | |
| Supplemental Agreement for work within scope | $155,812 | |
| Funding Only Action | $6,446,427 | |
| Exercise an Option | $0 | |
| Funding Only Action | $11,950 | |
| Funding Only Action | $2,686,807 | |
| Exercise an Option | $8,132,123 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $2,594,238 | |
| Exercise an Option | $7,782,714 | |
| Funding Only Action | $1,606,540 | |
| Other Administrative Action | $0 | |
| Original award | $3,918,761 |
Show all 14
About this award
The Transportation Security Administration issued a delivery order to Kech Inc., a woman-owned small business and HUBZone-certified firm, on April 15, 2023, under the GSA Multiple Award Schedule (MAS) for TSA Contact Center operations with a $52.78 million ceiling.
The TSA Contact Center provides automated and manual customer support services responding to inquiries about TSA programs and policies. Performance is based in Williamsburg, Kentucky, with an ultimate completion date of April 14, 2028. The order was issued under a total small business set-aside.
Service Contract Inventory data reflects actual government-invoiced labor: FY2023 invoiced $2.9 million across 2.0 FTEs and 4,201 contractor hours; FY2024 invoiced $8 million across 89.6 FTEs and 186,267 contractor hours; FY2025 invoiced $10.5 million across 93.2 FTEs and 193,841 contractor hours. Derived government-paid hourly rates declined from $689.56 in FY2023 to $42.69 in FY2024 and $53.94 in FY2025, reflecting a pricing adjustment in year two. In FY2025, one subcontractor accounted for 43 percent of contractor hours.
Quick answers
Who was awarded contract 70T01023F5600N001?
70T01023F5600N001 was awarded to Kech Inc. by Transportation Security Administration (Department of Homeland Security) on April 15, 2023.
How much is contract 70T01023F5600N001 worth?
The government has obligated $37,019,045 on 70T01023F5600N001. Its current value, with exercised options, is $37,939,964. Its potential value, with all options, is $52,780,751.
Is contract 70T01023F5600N001 an order under another contract?
Yes. 70T01023F5600N001 is a delivery order under 47QTCA22D004F, a federal supply schedule, on Multiple Award Schedule (MAS).
Was contract 70T01023F5600N001 competed?
The extent of competition for 70T01023F5600N001 was full and open competition. The government received 6 offers. It was set aside: Total Small Business.
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