IRS customer research BPA
Ended Awarded Last action
- Contract number
- 2032H821A00002
- Awardee
-
ICF Macro Inc. UEI DQ7YZMCK5D23 Part of ICF International, Inc.
- Awarding agency
-
Internal Revenue Service
Department of the Treasury
- Task orders
- 6 $4,792,424 obligated
Award facts
- Opportunity
-
- Professional Service Schedule Solicitation · Posted Jun 10, 2019
- Combined order value
-
- $4,895,350 Current, with exercised options
- $5,436,368 Potential, with all options
- Last date to order 100% complete
- IDV ceiling 48% used
- $10,000,000.00
- Maximum order
- $10,000,000.00
- Award type
- Multiple award
- Who can order
- Only the awarding agency
- Contracting staff
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 3 offers Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
- Employment Eligibility Verification (E-Verify) FAR subpart 22.18
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
About this IDV
The Internal Revenue Service awarded a $10 million multiple-award Blanket Purchase Agreement to ICF Macro Inc., a subsidiary of ICF International, Inc., effective November 1, 2020, through April 30, 2026. This indefinite delivery vehicle, established under the GSA Multiple Award Schedule without set-aside designation, supports the IRS Customer Experience program through survey research, data collection, analysis, and customer satisfaction assessment services. ICF Macro, headquartered in Fairfax, Virginia, leverages its specialized expertise in federal survey research and program evaluation to conduct systematic customer experience initiatives across multiple IRS divisions. The BPA framework enables the IRS to issue task orders for targeted research activities without conducting separate competitive procurements, streamlining the agency's ability to measure and enhance taxpayer satisfaction and gather operational intelligence.
Six task orders have been executed under this BPA, collectively valued at approximately $5.4 million and addressing distinct customer experience research initiatives. These include the Wage and Investment Taxpayer Experience Survey ($2.04M), the Small Business/Self-Employed Needs and Engagement Survey of Tax Professionals ($769K), the Small Business/Self-Employed Customer Experience, Expectations, and Needs Survey ($1.11M), and the Wage and Investment Customer Account Services Adjustments Customer Experience Survey ($579K), along with the E-Help Customer Experience Survey ($557K) and the Appeals Customer Satisfaction Survey ($377K). The task orders employ firm fixed-price pricing and involve subcontractors such as the National Opinion Research Center for specialized research functions including cognitive testing, sampling plan development, and focus group management. One task order, the Appeals Customer Satisfaction Survey, was terminated for convenience in 2025 based on Executive Order direction regarding wasteful spending, while other initiatives have concluded or are scheduled for completion through 2026.
Task orders
Transactions
| Action | Obligated | Date |
|---|---|---|
| Exercise an Option | $0 | |
| Exercise an Option | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $0 | |
| Exercise an Option | $0 | |
| Exercise an Option | $0 | |
| Exercise an Option | $0 | |
| Other Administrative Action | $0 | |
| Original award | $0 |
Subawards
| Subcontractor | Amount | Awarded |
|---|---|---|
| National Opinion Research Center | $241,405 | |
| National Opinion Research Center | $257,317 |
Quick answers
Who was awarded contract 2032H821A00002?
2032H821A00002 was awarded to ICF Macro Inc. by Internal Revenue Service (Department of the Treasury) on November 1, 2020.
How much is contract 2032H821A00002 worth?
Orders under 2032H821A00002 have obligated $4,792,424. Their combined current value, with exercised options, is $4,895,350. Their combined potential value, with all options, is $5,436,368. 2032H821A00002's own ceiling is $10,000,000. A single order can be worth up to $10,000,000.
How many orders have been placed under contract 2032H821A00002?
6 orders have been placed under 2032H821A00002, the latest on September 29, 2022.
Who can order from contract 2032H821A00002?
2032H821A00002 is a multiple award blanket purchase agreement. Only the awarding agency can place orders on it.
Is contract 2032H821A00002 under another contract?
Yes. 2032H821A00002 is a blanket purchase agreement under GS00F189CA, a federal supply schedule, on Multiple Award Schedule (MAS).
Was contract 2032H821A00002 competed?
The extent of competition for 2032H821A00002 was full and open competition. The government received 3 offers.
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