Wage & investment (W & I) E-help customer experience survey

Ended Awarded Last action

Contract number
2032H821F00134
Awardee
Awarding agency
Obligated
$351,505

Award facts

Contract value 63% obligated
  • $454,430.16 Current, with exercised options
  • $557,298.29 Potential, with all options
Completion date 100% complete
Current and potential, with all options
Competition
Full and Open Competition · 3 offers Multiple Award, Fair Opportunity
Pricing
Firm Fixed Price
Place of performance
Fairfax, VA 22031, USA
Legislative mandates

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Funding Only Action P00011 · Modification P00011 DE-obligates excess funding. This contract provides support to external customers who experience technical problem using internal revenue… -$1,066
Other Administrative Action P00010 · Modification P00010 DE-obligates excess funding to a previous option period. This contract is support for the E-help desk which provides support to external… -$0
Terminate for Convenience P00009 · Task order 2032H821F00134 is terminated in its entirety for the governments convenience under the clause entitled 52.249-2, termination for convenience of the… -$101,860
Exercise an Option P00008 · The purpose of this modification is to exercise and fully fund option year 4 modification P00008 in the amount of 101 860 00 $101,860
Other Administrative Action P00007 -$21,534
Exercise an Option P00006 $99,549
Funding Only Action P00005 -$4,305
Exercise an Option P00004 $97,463
Funding Only Action P00003 -$39,239
Funding Only Action P00002 $96,725
Exercise an Option P00001 · W & I E-help customer experience survey $0
Original award $123,911
Show all 12

About this award

Written by GovTribe AI ·

The Internal Revenue Service (IRS) awarded a firm fixed-price Blanket Purchase Agreement (BPA) call to ICF Macro Inc. valued at $557,298.29 to support the Wage & Investment (W&I) E-Help Customer Experience Survey program. Under this contract, ICF Macro provided technical support services to external customers experiencing issues with IRS online electronic products and platforms. The work was performed in Fairfax, Virginia, and the contract was ultimately terminated on April 15, 2025, with Modification P00011 de-obligating excess funding. This award was issued without a set-aside designation and leveraged ICF Macro's existing BPA vehicle with the IRS.

ICF Macro Inc., a subsidiary of ICF International, Inc., specializes in survey research, data collection and analysis, and customer experience evaluation for federal agencies. The company holds a $10 million Blanket Purchase Agreement with the IRS through 2026 for customer research services, of which this contract represents a task order. ICF Macro's expertise in taxpayer experience research and customer satisfaction surveys aligns with the IRS's mission to improve service delivery and customer support for its digital tax preparation and filing tools.

Quick answers

Who was awarded contract 2032H821F00134?

2032H821F00134 was awarded to ICF Macro Inc. by Internal Revenue Service (Department of the Treasury) on June 2, 2021.

How much is contract 2032H821F00134 worth?

The government has obligated $351,505 on 2032H821F00134. Its current value, with exercised options, is $454,430. Its potential value, with all options, is $557,298.

Is contract 2032H821F00134 an order under another contract?

Yes. 2032H821F00134 is a BPA call under GS00F189CA-2032H821A00002, a blanket purchase agreement, on Multiple Award Schedule (MAS).

Was contract 2032H821F00134 competed?

The extent of competition for 2032H821F00134 was full and open competition. The government received 3 offers.

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