BPA Call 2032H821A00002-2032H821F00134
- The Internal Revenue Service (IRS) awarded a firm fixed-price BPA Call contract modification to ICF Macro Inc. for the Wage & Investment Customer Account Services Adjustments Customer Experience Survey. This modification, finalized on July 14, 2021, de-obligated excess funding from a prior fiscal year option period for a survey initiative that supported the IRS's customer experience improvement efforts. The contract had a ceiling value of $578,888.50 and was ultimately completed on April 15,...
- The Internal Revenue Service awarded a $2.04M firm-fixed-price blanket purchase agreement call to ICF Macro Inc. for the 2022 Taxpayer Experience Survey, a customer satisfaction survey supporting the Wage and Investment Division. The contract, which commenced on September 30, 2021, extends through September 29, 2026, and involves a bilateral modification to descope specified tasks across multiple contract line items (CLINs 3001, 3003, 3004, and 3005). Performance will be conducted in Fairfax,...
- The Internal Revenue Service awarded a Blanket Purchase Agreement (BPA) call to ICF Macro Inc. for an Appeals Customer Satisfaction Survey, with a ceiling value of $376,658.72 under a Firm Fixed Price contract type. The contract was awarded on April 1, 2021, with an ultimate completion date of April 16, 2025, and performance is located in Fairfax, Virginia. This contract falls under the Customer Experience program and was executed through the GSA Multiple Award Schedule (MAS). No set-aside...
- The Internal Revenue Service awarded ICF Macro Inc., a subsidiary of ICF International, Inc., a firm fixed-price Blanket Purchase Agreement call valued at $1.11M for a Small Business/Self-Employed Customer Experience, Expectations, and Needs (CEEN) Survey. The contract, awarded September 28, 2021, supports the IRS's Customer Experience program and involves survey research and data collection activities to understand the experiences and needs of small business owners and self-employed...
- This contract was awarded by the Internal Revenue Service (IRS) to ICF Macro Inc., a subsidiary of ICF International, Inc. The $804,753.92 firm-fixed-price delivery order falls under the General Services Administration's (GSA) Professional Services Schedule (PSS) contract vehicle. The award is for survey services related to customer satisfaction with the IRS Wage and Investment (W&I) and Tax Exempt/Government Entities (TE/GE) functions. The contract has no set-aside designation and was...
- This firm-fixed-price delivery order was awarded by the Internal Revenue Service (IRS) to ICF Macro Inc., a subsidiary of ICF International, Inc. The $1,088,818.04 contract is for the IRS Wage & Investment Appointment Line Customer Satisfaction Survey, a critical function supporting IRS operations. The contract has no set-aside designation and was awarded under the General Services Administration's (GSA) Professional Services Schedule (PSS). ICF Macro Inc. is a professional services firm...
- This is a federal contract awarded by the Internal Revenue Service (IRS) to ICF Macro Inc., a subsidiary of ICF International, Inc. The contract is for the IRS Taxpayer Experience Customer Satisfaction Survey, which supports critical W&I (Wage and Investment) taxpayer experience functions. The contract has a ceiling value of $1,983,253.50 and was awarded on a firm-fixed-price basis under the GSA Professional Services Schedule (PSS) contract vehicle. The contract has no set-aside designation....
- The Internal Revenue Service (IRS) awarded ICF Macro Inc., a subsidiary of ICF International, Inc., a Blanket Purchase Agreement (BPA) call order valued at $769,133.77 for the Small Business/Self-Employed (SB/SE) Needs and Engagement Survey of Tax Professionals (NEST). This firm-fixed-price contract, awarded on September 29, 2022, with an ultimate completion date of March 28, 2025, supports the IRS's customer experience initiatives. The work will be performed in Fairfax, Virginia, and no small...
- This federal contract award was made by the Internal Revenue Service (IRS) to ICF Macro Inc., a subsidiary of ICF International, Inc. The contract is for critical functions related to W&I TE/GE customer satisfaction survey work. It is a firm-fixed-price delivery order awarded under the GSA Professional Services Schedule (PSS), with a ceiling value of $837,089.75. The contract does not have a set-aside designation. ICF Macro Inc. is an experienced provider of professional services and...
- This is a firm fixed-price delivery order issued by the Department of the Treasury Internal Revenue Service (IRS) to ICF Macro Inc., a subsidiary of ICF International, Inc. The contract is for the SBSE Public Collection Agencies (PCA) Customer Satisfaction Survey, a critical functions requirement valued at $251,520.75. The work is being performed in Potomac, MD and does not have a set-aside designation. ICF Macro provides a range of professional services to federal agencies, including...
- Multiple Award Schedule (MAS)Master GSA Schedule
- GS00F189CA-2032H821A00002Blanket Purchase Agreement
- 2032H821A00002-2032H821F00134BPA Call
The Internal Revenue Service awarded a Firm Fixed Price Blanket Purchase Agreement (BPA) call to ICF Macro Inc. valued at $557,298.29 to support the Wage & Investment E-Help Customer Experience Survey program. This modification de-obligates excess funding from a previous option period and provides technical support services for the IRS E-Help Desk, which assists external customers experiencing technical issues with IRS online electronic products. The contract is being performed in Fairfax, Virginia, with an ultimate completion date of April 15, 2025. This award was issued without a set-aside designation and was made under the General Services Administration's Multiple Award Schedule vehicle. ICF Macro Inc., a subsidiary of ICF International, Inc., specializes in survey research, data collection and analysis, and technical assistance for federal agencies. The company maintains a standing Blanket Purchase Agreement with the IRS for customer research services valued at $10 million through 2026, which provides the contractual framework for this task order. ICF Macro has extensive experience supporting IRS initiatives, including taxpayer experience surveys and small business research, making the company well-positioned to deliver customer experience survey support and E-Help Desk technical assistance services.
Mod # | Description | ReasonForModification | Federal Obligation | Date |
|---|---|---|---|---|
| P00010 | Other Administrative Action | 0$ | 9/17/25 | |
| P00009 | Terminate for Convenience | ($102k) | 4/14/25 | |
| P00008 | Exercise an Option | $101.9k | 2/24/25 | |
| P00007 | Other Administrative Action | ($22k) | 7/9/24 | |
| P00006 | Exercise an Option | $99.5k | 3/19/24 |