BPA Call 2032H821A00002-2032H821F00241

The Internal Revenue Service awarded ICF Macro Inc., a subsidiary of ICF International, Inc., a firm fixed-price Blanket Purchase Agreement call valued at $1.11M for a Small Business/Self-Employed Customer Experience, Expectations, and Needs (CEEN) Survey. The contract, awarded September 28, 2021, supports the IRS's Customer Experience program and involves survey research and data collection activities to understand the experiences and needs of small business owners and self-employed individuals. Performance is based in Fairfax, Virginia, with an ultimate completion date of March 27, 2025. This award draws from ICF Macro's existing $10M IRS Blanket Purchase Agreement for customer research services (valued through 2026), enabling streamlined task order issuance under the GSA Multiple Award Schedule vehicle.

ICF Macro engaged the National Opinion Research Center (NORC), a prominent non-profit research organization affiliated with the University of Chicago, as a major subcontractor for cognitive testing participant recruitment activities. NORC is responsible for recruiting participants, scheduling sessions, conducting reminder communications, managing incentive fulfillment, developing the sampling plan, and delivering cleaned data files for final interviews. The subcontract, awarded February 17, 2025, reflects the integration of specialized survey research expertise to support the IRS's customer experience assessment efforts. This contract carries no small business set-aside designation.