Small business/self employed (SB/SE) customer experience, expectations, and needs (CEEN) survey
Ended Awarded Last action
- Contract number
- 2032H821F00241
- Awardee
-
ICF Macro Inc. UEI DQ7YZMCK5D23 Part of ICF International, Inc.
- Awarding agency
-
Internal Revenue Service
Department of the Treasury
- Obligated
- $1,114,009
Award facts
- Contract value 100% obligated
- $1,114,009.18 Current and potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- Competition
- Full and Open Competition · 3 offers Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Place of performance
- Fairfax, VA 22031, USA
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Close Out | -$357,216 | |
| Terminate for Convenience | $0 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $380,528 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $372,263 | |
| Funding Only Action | -$0 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $363,244 | |
| Original award | $355,190 |
Show all 11
About this award
The Internal Revenue Service awarded ICF Macro Inc., a subsidiary of ICF International, Inc., a firm fixed-price Blanket Purchase Agreement call valued at $1.11M for a Small Business/Self-Employed Customer Experience, Expectations, and Needs (CEEN) Survey. The contract, awarded September 28, 2021, supports the IRS's Customer Experience program and involves survey research and data collection activities to understand the experiences and needs of small business owners and self-employed individuals. Performance is based in Fairfax, Virginia, with an ultimate completion date of March 27, 2025. This award draws from ICF Macro's existing $10M IRS Blanket Purchase Agreement for customer research services (valued through 2026), enabling streamlined task order issuance under the GSA Multiple Award Schedule vehicle.
ICF Macro engaged the National Opinion Research Center (NORC), a prominent non-profit research organization affiliated with the University of Chicago, as a major subcontractor for cognitive testing participant recruitment activities. NORC is responsible for recruiting participants, scheduling sessions, conducting reminder communications, managing incentive fulfillment, developing the sampling plan, and delivering cleaned data files for final interviews. The subcontract, awarded February 17, 2025, reflects the integration of specialized survey research expertise to support the IRS's customer experience assessment efforts. This contract carries no small business set-aside designation.
Subawards
| Subcontractor | Amount | Awarded |
|---|---|---|
| National Opinion Research Center | $241,405 |
Quick answers
Who was awarded contract 2032H821F00241?
2032H821F00241 was awarded to ICF Macro Inc. by Internal Revenue Service (Department of the Treasury) on September 28, 2021.
How much is contract 2032H821F00241 worth?
The government has obligated $1,114,009 on 2032H821F00241.
Is contract 2032H821F00241 an order under another contract?
Yes. 2032H821F00241 is a BPA call under GS00F189CA-2032H821A00002, a blanket purchase agreement, on Multiple Award Schedule (MAS).
Was contract 2032H821F00241 competed?
The extent of competition for 2032H821F00241 was full and open competition. The government received 3 offers.
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