Wage & investment (w & i) customer account services (CAS) adjustments customer experience survey
Ended Awarded Last action
- Contract number
- 2032H821F00163
- Awardee
-
ICF Macro Inc. UEI DQ7YZMCK5D23 Part of ICF International, Inc.
- Awarding agency
-
Internal Revenue Service
Department of the Treasury
- Obligated
- $382,002
Award facts
- Contract value 66% obligated
-
- $382,002.49 Current, with exercised options
- $578,888.50 Potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- Competition
- Full and Open Competition · 3 offers Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Place of performance
- Fairfax, VA 22031, USA
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Other Administrative Action | -$0 | |
| Terminate for Convenience | $0 | |
| Exercise an Option | $83,337 | |
| Other Administrative Action | -$1,841 | |
| Exercise an Option | $81,543 | |
| Funding Only Action | -$50,202 | |
| Funding Only Action | $26,449 | |
| Exercise an Option | $53,340 | |
| Other Administrative Action | $0 | |
| Funding Only Action | $78,067 | |
| Other Administrative Action | $0 | |
| Exercise an Option | $0 | |
| Original award | $111,309 |
Show all 13
About this award
The Internal Revenue Service (IRS) awarded a firm fixed-price BPA Call contract modification to ICF Macro Inc. for the Wage & Investment Customer Account Services Adjustments Customer Experience Survey. This modification, finalized on July 14, 2021, de-obligated excess funding from a prior fiscal year option period for a survey initiative that supported the IRS's customer experience improvement efforts. The contract had a ceiling value of $578,888.50 and was ultimately completed on April 15, 2025. ICF Macro Inc., a subsidiary of ICF International, Inc., leveraged its established expertise in survey research and customer experience assessment—capabilities the company regularly applies across federal agencies including the IRS, CDC, and Department of Labor. The work was performed in Fairfax, Virginia, and the contract was awarded without a set-aside designation under an existing Blanket Purchase Agreement vehicle.
This task order exemplifies the IRS's utilization of qualified research and evaluation contractors to enhance taxpayer experience through systematic data collection and analysis. ICF Macro's engagement aligns with the agency's broader Customer Experience initiative and reflects the company's demonstrated track record supporting IRS customer research activities. The modification's de-obligation of excess prior-year funding indicates careful contract administration and budget management as the survey work concluded at the end of the fiscal year option period.
Quick answers
Who was awarded contract 2032H821F00163?
2032H821F00163 was awarded to ICF Macro Inc. by Internal Revenue Service (Department of the Treasury) on July 14, 2021.
How much is contract 2032H821F00163 worth?
The government has obligated $382,002 on 2032H821F00163. Its potential value, with all options, is $578,889.
Is contract 2032H821F00163 an order under another contract?
Yes. 2032H821F00163 is a BPA call under GS00F189CA-2032H821A00002, a blanket purchase agreement, on Multiple Award Schedule (MAS).
Was contract 2032H821F00163 competed?
The extent of competition for 2032H821F00163 was full and open competition. The government received 3 offers.
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