BPA Call 2032H821A00002-2032H822F00215
- The Internal Revenue Service awarded ICF Macro Inc., a subsidiary of ICF International, Inc., a firm fixed-price Blanket Purchase Agreement call valued at $1.11M for a Small Business/Self-Employed Customer Experience, Expectations, and Needs (CEEN) Survey. The contract, awarded September 28, 2021, supports the IRS's Customer Experience program and involves survey research and data collection activities to understand the experiences and needs of small business owners and self-employed...
- This is a Firm Fixed Price BPA Call order awarded by the Department of the Treasury Internal Revenue Service (IRS) to ICF Macro Inc., a subsidiary of ICF International, Inc. The contract is for a Customer Experience, Expectations, and Needs (CEEN) Survey for the IRS Small Business/Self Employed (SB/SE) Division. The contract has a potential value of $705,097.99 and a completion date of June 30, 2022. The contract was awarded under the Professional Services Schedule (PSS) on September 26, 2019....
- The Internal Revenue Service (IRS) awarded a firm fixed-price Blanket Purchase Agreement (BPA) call to ICF Macro Inc. valued at $557,298.29 to support the Wage & Investment (W&I) E-Help Customer Experience Survey program. Under this contract, ICF Macro provided technical support services to external customers experiencing issues with IRS online electronic products and platforms. The work was performed in Fairfax, Virginia, and the contract was ultimately terminated on April 15, 2025,...
- The Internal Revenue Service (IRS) awarded a firm fixed-price BPA Call contract modification to ICF Macro Inc. for the Wage & Investment Customer Account Services Adjustments Customer Experience Survey. This modification, finalized on July 14, 2021, de-obligated excess funding from a prior fiscal year option period for a survey initiative that supported the IRS's customer experience improvement efforts. The contract had a ceiling value of $578,888.50 and was ultimately completed on April 15,...
- This is a firm fixed-price delivery order issued by the Department of the Treasury Internal Revenue Service (IRS) to ICF Macro Inc., a subsidiary of ICF International, Inc. The contract is for the SBSE Public Collection Agencies (PCA) Customer Satisfaction Survey, a critical functions requirement valued at $251,520.75. The work is being performed in Potomac, MD and does not have a set-aside designation. ICF Macro provides a range of professional services to federal agencies, including...
- The Internal Revenue Service awarded a Blanket Purchase Agreement (BPA) call to ICF Macro Inc. for an Appeals Customer Satisfaction Survey, with a ceiling value of $376,658.72 under a Firm Fixed Price contract type. The contract was awarded on April 1, 2021, with an ultimate completion date of April 16, 2025, and performance is located in Fairfax, Virginia. This contract falls under the Customer Experience program and was executed through the GSA Multiple Award Schedule (MAS). No set-aside...
- This federal contract award was made by the Internal Revenue Service (IRS) to ICF Macro Inc., a subsidiary of ICF International, Inc. The contract is for critical functions related to W&I TE/GE customer satisfaction survey work. It is a firm-fixed-price delivery order awarded under the GSA Professional Services Schedule (PSS), with a ceiling value of $837,089.75. The contract does not have a set-aside designation. ICF Macro Inc. is an experienced provider of professional services and...
- This is a federal contract awarded by the Internal Revenue Service (IRS) to ICF Macro Inc., a subsidiary of ICF International, Inc. The contract is for the IRS Taxpayer Experience Customer Satisfaction Survey, which supports critical W&I (Wage and Investment) taxpayer experience functions. The contract has a ceiling value of $1,983,253.50 and was awarded on a firm-fixed-price basis under the GSA Professional Services Schedule (PSS) contract vehicle. The contract has no set-aside designation....
- This firm-fixed-price delivery order was awarded by the Internal Revenue Service (IRS) to ICF Macro Inc., a subsidiary of ICF International, Inc. The $1,088,818.04 contract is for the IRS Wage & Investment Appointment Line Customer Satisfaction Survey, a critical function supporting IRS operations. The contract has no set-aside designation and was awarded under the General Services Administration's (GSA) Professional Services Schedule (PSS). ICF Macro Inc. is a professional services firm...
- This federal contract award is for an Internal Revenue Service (IRS) task order on the GSA Multiple Award Schedule (MAS) vehicle, specifically the Professional Services Schedule (PSS). The contract is for a Firm Fixed Price delivery order to provide critical functions for the IRS Appeals Customer Satisfaction Survey, with a ceiling value of $851,959.98. The contract was awarded to ICF Macro Inc., a subsidiary of ICF International, Inc., a global consulting and technology services firm. ICF Macro...
- Multiple Award Schedule (MAS)Master GSA Schedule
- GS00F189CA-2032H821A00002Blanket Purchase Agreement
- 2032H821A00002-2032H822F00215BPA Call
The Internal Revenue Service (IRS) awarded ICF Macro Inc., a subsidiary of ICF International, Inc., a Blanket Purchase Agreement (BPA) call order valued at $769,133.77 for the Small Business/Self-Employed (SB/SE) Needs and Engagement Survey of Tax Professionals (NEST). This firm-fixed-price contract, awarded on September 29, 2022, with an ultimate completion date of March 28, 2025, supports the IRS's customer experience initiatives. The work will be performed in Fairfax, Virginia, and no small business set-aside designation was applied to this procurement, which was awarded through an existing GSA Multiple Award Schedule contract vehicle. This modification to the order corrects completion dates, de-obligates remaining funds, and closes out the task order. ICF Macro Inc. is well-positioned to execute this survey research effort, given its extensive experience conducting federal research and evaluation activities. The company specializes in survey research, data collection and analysis, and program evaluation across multiple federal agencies. The IRS has previously engaged ICF Macro for taxpayer experience surveys and small business research through the company's $10 million Blanket Purchase Agreement for customer research services with the agency. This NEST contract aligns with the IRS's broader efforts to understand and improve the experience of small business and self-employed taxpayers, particularly in their interactions with tax professionals who assist them with compliance and tax planning.
Mod # | Description | ReasonForModification | Federal Obligation | Date |
|---|---|---|---|---|
| P00008 | Close Out | ($309k) | 5/19/25 | |
| P00007 | Terminate for Convenience | $0 | 3/24/25 | |
| P00006 | Other Administrative Action | $0 | 2/27/25 | |
| P00005 | Other Administrative Action | $0 | 9/5/24 | |
| P00004 | Exercise an Option | $344.8k | 8/15/24 |