Wage & investment (W & I) taxpayer experience survey
Ended Awarded Last action
- Contract number
- 2032H821F00239
- Awardee
-
ICF Macro Inc. UEI DQ7YZMCK5D23 Part of ICF International, Inc.
- Awarding agency
-
Internal Revenue Service
Department of the Treasury
- Obligated
- $1,799,115
Award facts
- Contract value 88% obligated
-
- $1,799,115.46 Current, with exercised options
- $2,040,379.44 Potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- Competition
- Full and Open Competition · 3 offers Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Place of performance
- Fairfax, VA 22031, USA
- Legislative mandates
-
- Service Contract Act FAR subpart 22.10
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Funding Only Action | $332,757 | |
| Terminate for Convenience | -$145,088 | |
| Supplemental Agreement for work within scope | $0 | |
| Terminate for Convenience | $0 | |
| Other Administrative Action | $0 | |
| Other Administrative Action | $0 | |
| Funding Only Action | $420,023 | |
| Other Administrative Action | -$3,829 | |
| Exercise an Option | $409,675 | |
| Funding Only Action | -$3,747 | |
| Other Administrative Action | $0 | |
| Funding Only Action | $399,585 | |
| Original award | $389,740 |
Show all 13
About this award
The Internal Revenue Service awarded a $2.04M firm-fixed-price blanket purchase agreement call to ICF Macro Inc. for the 2022 Taxpayer Experience Survey, a customer satisfaction survey supporting the Wage and Investment Division. The contract, which commenced on September 30, 2021, extends through September 29, 2026, and involves a bilateral modification to descope specified tasks across multiple contract line items (CLINs 3001, 3003, 3004, and 3005). Performance will be conducted in Fairfax, Virginia. The contract leverages ICF Macro's established expertise in survey research and customer experience measurement, capabilities the company has successfully demonstrated across multiple federal agencies including the CDC, NSF, and Department of Labor. This award does not carry a small business set-aside designation and is issued under ICF Macro's existing GSA Multiple Award Schedule vehicle.
The National Opinion Research Center (NORC), a non-profit research organization affiliated with the University of Chicago, serves as the primary subcontractor, with task orders awarded on September 15, 2023, and January 15, 2024, to design and submit questionnaires, conduct cognitive testing, develop sampling plans, and manage focus group recruitment activities. NORC's involvement underscores the technical rigor of the taxpayer experience survey initiative, as NORC maintains extensive experience conducting large-scale federal survey operations across the CDC, Bureau of Labor Statistics, and other agencies. ICF Macro holds a $10M blanket purchase agreement with the IRS through 2026 for customer research services, positioning this contract within the agency's ongoing commitment to measuring and enhancing taxpayer satisfaction across its operations.
Subawards
| Subcontractor | Amount | Awarded |
|---|---|---|
| National Opinion Research Center | $257,317 |
Quick answers
Who was awarded contract 2032H821F00239?
2032H821F00239 was awarded to ICF Macro Inc. by Internal Revenue Service (Department of the Treasury) on September 30, 2021.
How much is contract 2032H821F00239 worth?
The government has obligated $1,799,115 on 2032H821F00239. Its potential value, with all options, is $2,040,379.
Is contract 2032H821F00239 an order under another contract?
Yes. 2032H821F00239 is a BPA call under GS00F189CA-2032H821A00002, a blanket purchase agreement, on Multiple Award Schedule (MAS).
Was contract 2032H821F00239 competed?
The extent of competition for 2032H821F00239 was full and open competition. The government received 3 offers.
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