BPA Call 2032H821A00002-2032H821F00239
- This is a federal contract awarded by the Internal Revenue Service (IRS) to ICF Macro Inc., a subsidiary of ICF International, Inc. The contract is for the IRS Taxpayer Experience Customer Satisfaction Survey, which supports critical W&I (Wage and Investment) taxpayer experience functions. The contract has a ceiling value of $1,983,253.50 and was awarded on a firm-fixed-price basis under the GSA Professional Services Schedule (PSS) contract vehicle. The contract has no set-aside designation....
- This is a delivery order awarded by the Internal Revenue Service (IRS), a civilian federal agency, to ICF Macro Inc., a subsidiary of ICF International, Inc. The $1,608,126.50 contract is for the provision of Practitioner Priority Service (PPS) and Toll-Free Customer Accounts Services (CAS) customer satisfaction surveys. It is a firm-fixed-price contract issued under the GSA Professional Services Schedule (PSS), with no set-aside designation. The IRS has utilized ICF Macro's expertise in...
- This is a firm-fixed-price Blanket Purchase Agreement (BPA) call under the Internal Revenue Service's (IRS) Multiple Award Schedule (MAS) contract, awarded to ICF Macro Inc., a subsidiary of ICF International, Inc. The $1,114,009.18 contract is for the IRS's Small Business/Self Employed (SB/SE) Customer Experience, Expectations, and Needs (CEEN) Survey, with a performance period through March 2025. The work involves conducting survey research, sample recruitment, scheduling, incentives, and data...
- This contract was awarded by the Internal Revenue Service (IRS) to ICF Macro Inc., a subsidiary of ICF International, Inc. The $804,753.92 firm-fixed-price delivery order falls under the General Services Administration's (GSA) Professional Services Schedule (PSS) contract vehicle. The award is for survey services related to customer satisfaction with the IRS Wage and Investment (W&I) and Tax Exempt/Government Entities (TE/GE) functions. The contract has no set-aside designation and was...
- This is a firm-fixed-price Blanket Purchase Agreement (BPA) call contract awarded by the Internal Revenue Service (IRS) to ICF Macro Inc., a subsidiary of ICF International, Inc. The contract is for customer experience survey support for the IRS e-Help Desk, which provides technical support to external customers using IRS online electronic products. The contract has a ceiling value of $557,298.29 and an ultimate completion date of April 15, 2025. The contract was not set aside for any specific...
- This is a firm-fixed-price contract awarded by the Internal Revenue Service (IRS) to ICF Macro Inc., a subsidiary of ICF International, Inc. The contract is for an Appeals Customer Satisfaction Survey, under the IRS's Customer Experience (CUSTOMER EXP) major program. The contract has a ceiling value of $376,658.72 and a period of performance through April 16, 2025. The contract was awarded on April 1, 2021 and does not have a set-aside designation. ICF Macro Inc. is an experienced federal...
- This federal contract award was made by the Internal Revenue Service (IRS) to ICF Macro Inc., a subsidiary of ICF International, Inc. The contract is for critical functions related to W&I TE/GE customer satisfaction survey work. It is a firm-fixed-price delivery order awarded under the GSA Professional Services Schedule (PSS), with a ceiling value of $837,089.75. The contract does not have a set-aside designation. ICF Macro Inc. is an experienced provider of professional services and...
- This is a firm fixed-price delivery order issued by the Department of the Treasury Internal Revenue Service (IRS) to ICF Macro Inc., a subsidiary of ICF International, Inc. The contract is for the SBSE Public Collection Agencies (PCA) Customer Satisfaction Survey, a critical functions requirement valued at $251,520.75. The work is being performed in Potomac, MD and does not have a set-aside designation. ICF Macro provides a range of professional services to federal agencies, including...
- This firm-fixed-price delivery order was awarded by the Internal Revenue Service (IRS) to ICF Macro Inc., a subsidiary of ICF International, Inc. The $1,088,818.04 contract is for the IRS Wage & Investment Appointment Line Customer Satisfaction Survey, a critical function supporting IRS operations. The contract has no set-aside designation and was awarded under the General Services Administration's (GSA) Professional Services Schedule (PSS). ICF Macro Inc. is a professional services firm...
- This is a Firm Fixed Price BPA Call order awarded by the Department of the Treasury Internal Revenue Service (IRS) to ICF Macro Inc., a subsidiary of ICF International, Inc. The contract is for a Customer Experience, Expectations, and Needs (CEEN) Survey for the IRS Small Business/Self Employed (SB/SE) Division. The contract has a potential value of $705,097.99 and a completion date of June 30, 2022. The contract was awarded under the Professional Services Schedule (PSS) on September 26, 2019....
- Multiple Award Schedule (MAS)Master GSA Schedule
- GS00F189CA-2032H821A00002Blanket Purchase Agreement
- 2032H821A00002-2032H821F00239BPA Call
This is a federal contract awarded by the Internal Revenue Service (IRS) to ICF Macro Inc., a subsidiary of ICF International, Inc. The contract is for the 2022 Taxpayer Experience Survey (TES) Customer Satisfaction Survey for the Wage and Investment Division. The purpose of this modification is to descope certain contract line items related to tasks such as questionnaire design, cognitive testing, sampling, and data submission. The total ceiling value of the contract is $2,040,379.44, and it is a firm fixed price Blanket Purchase Agreement (BPA) call. The contract has no set-aside designation. ICF Macro Inc. is a professional services and technology solutions provider that specializes in areas like survey research, data collection and analysis, and program evaluation. For this contract, ICF Macro has subcontracted portions of the work to the National Opinion Research Center (NORC), a non-profit research organization that brings expertise in survey methodology and data science. The IRS is the funding agency for this contract, which supports the agency's broader efforts to understand and improve the taxpayer experience.
ContractNumber | Description | Subcontractor | Prime Award | Dollars Obligated | Updated At |
|---|---|---|---|---|---|
110414S | National Opinion Research Center | BPA Call 2032H821A00002-2032H821F00239 | $257.3k | 1/15/24 | |
59567S | National Opinion Research Center | BPA Call 2032H821A00002-2032H821F00239 | $225.0k | 9/15/23 |
Mod # | Description | ReasonForModification | Federal Obligation | Date |
|---|---|---|---|---|
| P00012 | Funding Only Action | $332.8k | 9/22/25 | |
| P00011 | Terminate for Convenience | ($145k) | 7/3/25 | |
| P00010 | Supplemental Agreement for work within scope | $0 | 6/13/25 | |
| P00009 | Terminate for Convenience | $0 | 6/12/25 | |
| P00008 | Other Administrative Action | $0 | 4/16/25 |