The Internal Revenue Service (IRS) awarded a Blanket Purchase Agreement (BPA) to ICF Macro Inc., a subsidiary of ICF International, Inc., to provide customer research services. The BPA, valued at $10 million, utilizes the General Services Administration's Multiple Award Schedule (MAS) contract vehicle and does not have a set-aside designation. Through this BPA, ICF Macro will deliver a range of professional services to the IRS, including survey research, data collection and analysis, program evaluation, and technical assistance related to taxpayer experience. The work will support the IRS's mission by providing insights to improve customer service and engagement for small businesses and self-employed taxpayers, as well as the Wage & Investment and Appeals divisions. The performance period for the BPA runs through October 2025. ICF Macro has a strong track record of securing prime federal contracts and grants across agencies such as the Centers for Disease Control and Prevention, National Science Foundation, and Department of Veterans Affairs, leveraging its expertise in health, social services, and other domains.
The IRS has also awarded several task orders to ICF Macro under the BPA, including a $1.4 million contract for a Small Business/Self Employed Needs and Engagement Survey of Tax Professionals, a $2 million contract for a Wage & Investment Taxpayer Experience Survey, and a $1.9 million contract for a Small Business/Self Employed Customer Experience, Expectations, and Needs Survey. These task orders, which utilize the firm-fixed-price contract type, support the IRS's efforts to better understand and improve the taxpayer experience across its various customer segments and service channels.
Generated 9/11/24, 9:09 AM