Firstcall Office Solutions, Inc.

Firstcall Office Solutions, Inc., doing business as Firstcall Office Solutions Inc., is a woman-owned small business and economically disadvantaged women-owned small business (EDWOSB) based in Los Angeles, California, that sells commercial off-the-shelf information technology products, audiovisual equipment, and computer peripherals to federal agencies as a prime contractor through the GSA Multiple Award Schedule.

The company operates exclusively as a prime contractor on 691 federal awards spanning delivery orders and purchase orders, with no subcontract footprint in the source data. Firstcall carries multiple SBA designations: WOSB, EDWOSB, and Department of Transportation Disadvantaged Business Enterprise certification. The vendor competes full-and-open (no set-aside designations used across the recent award sample), though its woman-owned and economically disadvantaged status enables participation in set-aside categories when applicable; two awards in the recent sample carry Total Small Business set-asides.

Firstcall's capability portfolio centers on commercial IT peripherals and audiovisual solutions for federal workplaces. Representative recent work includes $41,405.10 for ERAM Lab E G-Vision monitors (GSA MAS, September 2026), $59,146.03 for photographic projection equipment to Air Education and Training Command at Laughlin Air Force Base (GSA MAS, October 2025), $51,900.00 for projectors to the Maritime Administration training center (GSA MAS, March 2023), and $36,540.00 for Jabra Evolve headsets to Naval Facilities Engineering Command (GSA MAS, June 2024). The vendor also supplies monitors, data storage devices, keyboards, mice, webcams, speakers, conference cameras, and similar peripherals at modest individual order values.

Customer concentration is severe and anchored to GSA's Federal Acquisition Service ordering line. The top five agencies account for 57% of awards; GSA Federal Acquisition Service alone represents 210 awards with $19.8 million combined potential value—82% of the vendor's total potential value across all 691 awards. The Department of the Navy Naval Sea Systems Command follows distantly with 121 awards ($330 thousand combined potential value), reflecting frequent small orders for individual components or supplies. The two customer rankings align closely: GSA dominates by both volume and dollars, then Naval Sea Systems Command, the Marine Corps, Defense Health Agency, and Defense Logistics Agency Troop Support round out the active customer set. Distinct customer agencies number 139, but the distribution is heavily right-skewed toward GSA.

All 581 task orders in Firstcall's parent vehicle footprint sit under the GSA Multiple Award Schedule (MAS), carrying $4.2 million in combined potential value. The vendor has held its GSA MAS contract continuously since November 2001 and depends on this vehicle for market access; there are no other named parent IDIQs, BPAs, or agency vehicles in the source.

Activity declined sharply after 2023. Awards-per-year dropped from 116 in 2022 to 121 in 2023, then fell to 32 in 2024, 25 in 2025, and 16 in 2026 (most recent award three weeks ago). Combined obligated dollars stand at $4.5 million against $24.2 million in combined potential value, implying 81% of potential remains uninvoiced. Only one award faces completion in the next twenty-four months (combined potential value $41 thousand), indicating minimal recompete pressure in that window but also minimal active pipeline.

Individual order values are predominantly sub-$5,000, reflecting Firstcall's role as a supplier of commodity IT equipment and peripherals. The NAICS footprint emphasizes Electronic Computer Manufacturing (442 awards), Carbon Paper and Inked Ribbon Manufacturing (144 awards), and Office Supplies Manufacturing (71 awards); PSC codes concentrate on Office Supplies (244 awards) and IT compute and storage devices. Firstcall is a transactional supplier of off-the-shelf products rather than a systems integrator or services firm.