Firstcall Office Solutions, Inc.

Firstcall Office Solutions, Inc., a woman-owned small business and economically disadvantaged women-owned small business (EDWOSB) headquartered in Los Angeles, California, supplies commercial off-the-shelf information technology products and audiovisual equipment to federal agencies as a prime contractor entirely through the GSA Multiple Award Schedule (MAS). The vendor competes full-and-open, with no set-aside designations across its federal contract portfolio.

Firstcall's capability footprint centers on the procurement and delivery of standard IT peripherals, monitors, data storage devices, communication equipment, and audiovisual products. Representative recent work includes a $51.9 million delivery order from the Maritime Administration for classroom projectors (March 2023), a $38.7 million Naval Sea Systems Command order for Jabra Speak 510+ speaker systems (September 2023), and a $36.5 million Naval Facilities Engineering Command delivery order for Jabra Evolve 40 MS headsets (June 2024). The vendor also supplies monitors, webcams, keyboards, mice, storage devices, and conference cameras to support federal workspaces and remote collaboration needs.

Customer concentration is extreme. The top five agencies account for 57 percent of all awards by count and 85 percent by potential value, with GSA Federal Acquisition Service dominating at 206 awards and $19.8 million combined potential value—reflecting Firstcall's reliance on the GSA MAS as the sole distribution channel. The Department of the Navy Naval Sea Systems Command represents the second-largest customer by award count with 117 orders valued at $318 thousand combined potential value. The significant dollar gap between GSA FAS and NAVSEA reflects the composition of the portfolio: GSA awards tend to carry higher individual ceiling values (monitors, projectors, large-quantity peripheral orders), while Navy awards cluster toward smaller individual purchases of accessories and consumables. Other active Navy components—Bureau of Medicine and Surgery, Naval Supply Systems Command, Naval Air Systems Command, and Naval Special Warfare Command—account for a material share of volume but modest individual order size.

Firstcall holds a single parent vehicle: the GSA Multiple Award Schedule, under which 568 task orders carry $4 million in combined potential value. The GSA MAS is the exclusive contracting vehicle in Firstcall's federal footprint; no participation in agency-specific IDIQs, GWACs, or other vehicles appears in the source.

Activity has declined sharply. The vendor placed 116 awards in 2022, 121 in 2023, 32 in 2024, 22 in 2025, and 6 in 2026 year-to-date. Only 2 awards with combined potential value of $49 thousand face ultimate completion within the next twenty-four months, indicating minimal near-term recompete exposure but also limited active pipeline. The portfolio spans 678 prime awards across 137 distinct customer agencies, but the concentrated customer base and declining award velocity suggest narrow market penetration and vulnerability to disruption on the GSA MAS or within Navy purchasing patterns.

The vendor operates entirely as a prime contractor with no subcontract footprint in the source data. Firstcall's business model positions it as a transactional supplier of commercial products—not as a system integrator, services provider, or technical specialist. The $24 million combined potential value across 678 awards over a multi-year period indicates a high-volume, low-margin resale operation. With 18 percent of potential value obligated to date ($4.4 million), the portfolio skews toward ceiling-loaded delivery orders with modest realized revenue, typical of GSA MAS ordering patterns.