Volunteer Transportation Services

Kenosha County Department of Human Services (KCDHS) has issued Request for Proposal #202501 for Volunteer Transportation Services, seeking competitive proposals from organizations capable of recruiting and matching volunteer drivers with elders and people with disabilities requiring transportation assistance. The contract, which will run from January 1, 2026, to December 31, 2026, with potential four one-year renewals, requires a service that operates any time of day and any day of the week, with the ability to cross county boundaries. Key performance requirements include maintaining 50 drivers monthly, providing at least 500 trips per month, limiting trip cancellations to 10% due to driver unavailability, and achieving 90% customer satisfaction. Proposal submissions are due by August 25, 2025, at 10:00 AM CST, with questions accepted until August 13, 2025. Evaluation criteria will focus on organizational experience and capacity (40 points), strategic planning and program performance (40 points), and budget approach and cost effectiveness (20 points).

The procurement does not specify explicit set-aside designations or restrictions on responding organizations. Volunteer drivers must meet specific qualifications, including being at least 18 years old, possessing valid driver's licenses, carrying auto liability insurance, and completing passenger assistance training. Riders must be ambulatory and able to enter vehicles with minimal assistance. While specific funding sources and contract amounts are not disclosed, the contract will reimburse actual approved costs or units of service provided monthly. The budget worksheet template allows for up to 5% profit margin for for-profit agencies and requires detailed financial breakdowns, including staff allocations, benefits, operational expenses, and potential revenue offsets. The procurement appears open to various organizational types that can demonstrate the capability to effectively manage and deliver volunteer transportation services for Kenosha County's elder and disabled populations.