Voice Services Technology

The Lane Council of Governments (LCOG) in Oregon is requesting proposals for unified communications services technology to support multiple member jurisdictions, with proposals due August 21, 2026. The procurement addresses voice services infrastructure, unified communications platforms, and related services designed to integrate voice, data, and communication systems across participating LCOG agencies.

The scope encompasses multiple service categories: HostedPBX, Teams Operator Connect, Teams Direct Routing, SIP Trunking, Emulated PRI, eFAX, Cellular Dual SIM, and POTS Replacement solutions. Proposers must provide detailed technical specifications, implementation timelines, and service level agreements. The pricing matrix requires monthly recurring charges and non-recurring charges covering licenses and seats, hardware device configurations, long-distance rates by geographic region, support options ranging from business-hours to 24/7/365 enhanced support, and optional features including call recording, analytics dashboards, and CRM integration. Proposals must address network topology with domestic soft-switch locations and edge router geodiversity, disaster recovery procedures, proactive monitoring and customer notification protocols, software update procedures, 911 testing capabilities, backup battery health monitoring for POTS replacement, after-hours technical support availability, and escalation procedures for repairs. Pricing should reflect licensing tiers (Standard/Basic and Premium/Advanced) and accommodation for various service configurations and usage scenarios.

The RFP emphasizes security requirements, system reliability standards, and compliance with state and federal regulations governing public sector communications infrastructure. The contract term includes an initial period with potential renewal options. Cost proposals will be evaluated against technical merit and organizational capability. No specific set-aside provisions are identified. No incumbent contractor, estimated contract value, or specific award date is disclosed in the available documentation.