Vendor for Surveillance Systems Maintenance

The University Medical Center of El Paso (UMC) is seeking a vendor for Surveillance Systems Maintenance through RFP #852-07-25-001, covering comprehensive services for their existing surveillance infrastructure composed of Avigilon, Exacq, and Bosch systems. The procurement objective is to secure a contractor who will provide system maintenance, preventive maintenance, installations, and ongoing inspections to ensure a secure environment for patients, visitors, and stakeholders. The contract requires the vendor to maintain 565 cameras (16 analog and 549 IP), 25 servers/NVRs/DVRs, and over 50 uninterruptible power supplies, with mandatory capabilities including emergency service response within 4 hours and preventative maintenance at least twice annually. Evaluation criteria will be weighted across several key areas: vendor references (15%), qualifications (10%), staffing plan (15%), personnel experience (20%), and proposed fee (40%). Critical submission deadlines include a mandatory virtual pre-submittal meeting on August 1, 2025, from 2:00 PM to 3:00 PM Mountain Time via Microsoft Teams, with the final proposal due on August 18, 2025, at 2:00 p.m. Mountain Time.

The RFP does not explicitly indicate specific set-aside designations or restrictions for disadvantaged enterprises. The vendor must possess a minimum of $1 million per incident liability insurance and provide Network Video Recording servers with at least 48TB capacity, supporting the latest Windows operating system with password-protected software. While no incumbent vendor is mentioned, the current system includes varied equipment ages, with new equipment additions subject to security leadership team discretion. The contract appears flexible, potentially allowing for annual renewal and extension of maintenance agreements for 2-5 additional years. Technical requirements are rigorous, mandating vulnerability and risk assessments, data encryption, multi-factor authentication integration, and detailed audit logging. Though a specific budget range is not provided, the comprehensive technical specifications and extensive system infrastructure suggest a significant investment in maintaining and potentially upgrading the hospital's surveillance capabilities.