Ticketing Platform and Live Event Software

The University of Connecticut is issuing a Request for Proposal (RFP) for a comprehensive web-based ticketing, marketing, fundraising, and customer relationship management (CRM) solution for the Jorgensen Center for the Performing Arts and The Connecticut Repertory Theatre. The solicitation, identified as RFP ED101624, seeks an experienced and qualified vendor to provide a multi-year contract for a sophisticated ticketing platform and live event software system. The target implementation date is May 2025, with the solicitation period running from November 5, 2024, at 5:00 PM EST to December 4, 2024, at 2:00 PM EST. Proposals must be submitted through the university's HuskyBuy self-service online portal, with Elaine Dumas serving as the primary procurement contact. The RFP requires vendors to demonstrate capabilities in developing an integrated solution that can support ticketing operations, marketing efforts, fundraising activities, and comprehensive customer relationship management for performing arts venues. Interested vendors must provide a robust, web-based platform that can meet the complex needs of these cultural institutions.

The solicitation appears to be open to all vendors without specific set-aside designations or restrictions on organizational types. No incumbent vendor information is provided in the documentation, and there are no explicit details about existing infrastructure or technology requiring integration. The RFP specifies payment terms of Net 45 Days with Free On Board Destination delivery terms, but does not disclose an estimated total contract value or budget range. While the contract is described as multi-year, the specific duration is not detailed in the available documents. Vendors are encouraged to thoroughly review the complete bid documentation available through the HuskyBuy portal and can seek assistance from Elaine Dumas at elaine.dumas@uconn.edu or 860-486-8049 if they require additional information or support in preparing their proposal. The lack of defined line items and specific pricing requirements suggests that the university is seeking a flexible, comprehensive solution tailored to their unique performing arts environment.