Technical Proposal Only- Child Support Automation & Innovation for Modernization Quality Assurance

The Illinois Department of Healthcare and Family Services (HFS), Division of Child Support Services (DCSS), is seeking the services of a qualified professional services organization to manage and provide Quality Assurance (QA) services for the Child Support Automation and Innovation for Modernization (CS AIM) Project. The selected vendor will be responsible for reviewing and providing QA oversight of deliverables from the Design, Development, and Implementation (DDI) vendor and the Training and Implementation Support (TIS) vendor in support of developing a modernized Child Support Information System. The contract will have an initial term of 5 years with the possibility of 5 additional 1-year renewal options, for a total term not to exceed 10 years. The QA vendor must develop QA planning documents, procedures, and templates; perform risk assessments and security reviews; participate in project management activities; and provide individual QA assessment reports for all DDI and TIS deliverables. The QA provider must meet specific staffing requirements, including a QA Project Manager, System Security Analyst, Business Analyst, and functional Subject Matter Experts.

The solicitation contains a 2% Business Enterprise Program (BEP) participation goal, but no Veteran Small Business goal. The contract was awarded to CSG Government Solutions for $29,896,000, with an initial 5-year term value of $14,800,000. The State encourages the hiring of qualified veterans and ex-offenders. Funding for this project will be a mix of State and Federal funds.