Short-Term Rental Management and Compliance Software Solution

The City of Royal Oak is seeking an electronic proposal for a Short-Term Rental (STR) Management and Compliance Software Solution to be submitted through their procurement portal by 12:00 pm on Wednesday, July 9, 2025. The procurement targets a comprehensive software system capable of continuously monitoring STR listings across platforms like Airbnb, Vrbo, and Booking.com, with the primary objective of identifying non-compliant properties and supporting the city's enforcement of its short-term rental ordinance. Key deliverables include automated data collection, mapping, dashboard analytics, a secure online registration portal, compliance and enforcement tools, tax remittance support, and reporting capabilities. The evaluation criteria are weighted as follows: functionality and ease of use (30%), experience and references (20%), cost-effectiveness (20%), system integration (10%), customer support and training (10%), and implementation timeline (10%). Proposing vendors must submit a comprehensive proposal encompassing company overview, municipal experience, software solution details, project timeline, pricing model, sample reports, references from at least three municipalities currently using the solution, and data security protocols. The software must support the city's ability to manage approximately 30,000 residential units across 12 square miles and enforce recently added short-term rental registration requirements.

There are no specific set-aside designations or restrictions on respondent organizations mentioned in the procurement documents. The city serves Macomb County and does not indicate preferences for disadvantaged enterprises or small businesses. No incumbent vendors or current contractors are explicitly identified in the provided materials. The RFP suggests the city is seeking to replace or enhance existing rental management processes with a new technological solution. While specific budget ranges are not disclosed, the rental registration application indicates fee structures for different property types, with fees ranging from $90 for condominium units to $230 for duplexes, plus an additional $30 per unit for multi-family properties. The software solution will need to integrate with the city's existing rental registration system and support the implementation of the Good Neighbor Policy and Rental Ordinance. Vendors will be expected to demonstrate robust capabilities in data management, compliance tracking, and community engagement to meet the city's comprehensive short-term rental management needs.