ServiceNow Subscription Renewal FY26-27

The County of San Mateo is seeking quotations for a one-year ServiceNow subscription renewal with two optional additional years under IFB ServiceNow Subscription Renewal FY26-27, with bids due July 30, 2026 at 1:00 p.m. A local preference ordinance for San Mateo County businesses, non-profits, and small or micro businesses applies; eligible proposers must submit self-attestation forms.

The scope comprises seven ServiceNow product subscriptions: IT Operations Management Visibility v2 (320 units), Strategic Portfolio Management Standard (1 user), IT Service Management Standard-Unrestricted User v3 (9,510 users), Integration Hub Starter v4-Transactions (1 unit), Time Card User V2 (149 users), Additional Non-Production Instance-Shared Environment 4TB (1 unit), and Impact (1 unit). The subscription term for Year 1 runs August 18, 2026 through August 17, 2027, with identical quantities in optional Years 2 and 3. Delivery location is zip code 94063.

Award will be issued to the lowest responsive bid from a qualified, responsible, and manufacturer-authorized vendor based on cost, conformity to specifications, and product availability. Bidders must be registered and active in SAM with a valid Unique Entity ID. Required insurance includes comprehensive general liability ($1 million), motor vehicle liability ($1 million), professional liability ($1 million), privacy and network security liability ($2 million), and technology errors and omissions coverage ($2 million), with coverage extending three years post-contract termination. Bids must remain firm for 60 calendar days after the due date. The current subscription expires August 16, 2026. Questions and comments are due July 27, 2026 at 1:00 p.m. Bidders must submit itemized quotations including applicable taxes, freight, and delivery costs via the OpenGov portal; the County will not reimburse delivery charges unless expressly included in the accepted bid. The contract is subject to California prevailing wage requirements if work qualifies as public work, and contractors must comply with San Mateo County living wage and employee jury service ordinances.