RFI Substance Use Prevention Treatment Recovery Services Certification Application Modernization

The Nevada Division of Public and Behavioral Health (DPBH), specifically the Bureau of Behavioral Health Wellness and Prevention (BBHWP), is seeking a comprehensive Software-as-a-Service (SaaS) solution to modernize its Substance Use, Prevention, Treatment, and Recovery Services (SUPTRS) Certification Application. The procurement involves replacing the current ALiS online licensing software from Aithent, which currently supports over 600 certificates and 300 providers with up to 10 users. The desired solution must provide workflow automation, self-service tools, scalability, and robust security, with critical capabilities including user registration, single sign-on integration, application management, fee calculation, incident tracking, and comprehensive reporting. Key deliverables include a system that can handle various certification types, support document management, and integrate with state payment processors and other systems, with potential future expansion to mental health programming certifications. This Request for Information (RFI) is structured to gather vendor insights for developing a subsequent Request for Proposal (RFP), with important dates including March 14, 2025 as the release date, March 28, 2025 as the deadline for questions, and May 2, 2025 as the deadline for vendor responses.

While no specific set-aside designations or restrictions on vendor types are explicitly mentioned in the provided documents, the procurement appears to be open to technology vendors capable of delivering a sophisticated certification management SaaS solution. The current system is powered by Aithent's ALiS platform, which suggests potential integration requirements with existing state infrastructure. Although no specific budget range is provided, the complexity of the project—involving migration from a current system supporting 600 certificates and 300 providers, with requirements for comprehensive workflow automation, security, and potential future expansion—indicates a significant technological investment. The solution must be capable of handling complex certification processes across substance use prevention, treatment, and recovery services, with robust features for user management, application processing, and comprehensive reporting. The RFI process suggests that the state is conducting thorough market research to ensure they select a vendor with the most appropriate technological capabilities for their specific needs.