20-5247 Attach C - Specifications.xlsx
XLSX spreadsheet 26 KB Posted
- Solicitation number
- 20-5247
- Issued by
- Dane County, Madison City, Wisconsin
About this file
This is a Specifications attachment for a Public Safety Answering Point (PSAP) System procurement by the University of Wisconsin-Madison Police Department (RFP 20-5247). The solicitation seeks proposals for the purchase and installation of a comprehensive ANI/ALI system capable of supporting one PSAP with 4 emergency 911 lines, 3 call taker positions, 2 wireless 911 transfer lines, 5 administrative VoIP lines, ring down lines, direct transfer lines, and other lines currently in use at the UW-Madison Police Department Communication Center. The system must be a turnkey, next-generation E911-ready solution that is fully compliant with NENA standards and FCC regulations, capable of receiving transferred Wireless Phase I and II calls, and compatible with the department's existing Superion/Central Square Computer Aided Dispatch software. An optional site visit was scheduled for October 2, 2019, with questions directed to Melissa Viken, Procurement Specialist, at (608) 262-1268 or melissa.viken@wisc.edu.
The specifications establish 70 detailed requirements covering system architecture, redundancy, fault tolerance, call handling capabilities, accessibility features including TDD functionality and VCO/HCO compatibility, and integration capabilities. The vendor must provide complete installation and removal of existing equipment at no additional cost, with server-based components running on newly procured servers through university contracts or vendor negotiation. Critical support provisions include 24-hour technical and maintenance support with on-site response within four hours for critical failures, a manufacturer letter guaranteeing support for a minimum of ten years from purchase, comprehensive training for all dispatchers and support staff, and assignment of a dedicated Project Manager available throughout implementation. The system must incorporate Windows Server 2016 (minimum) or Server 2019 infrastructure and Windows 10 (or higher) for answering stations, with capability for future upgrades and NG9-1-1 network integration.
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Other files
| File | Type | Posted |
|---|---|---|
| 20-5247 RFP AMD1.docx | DOCX document | |
| 20-5247 RFP.docx | DOCX document | |
| 20-5247 Attach B Cost Sheet.xlsx | XLSX spreadsheet | |
| 20-5247 RFP AMD 2.docx | DOCX document | |
| 20-5247 RFP AMD3.docx | DOCX document |
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Text version
Sheet1 Proposer:
| Instructions: | |||
| Indicate whether the offered solution meets each requirement below. Use the "Notes" field to include any additional information | |||
| about how the solution meets or exceeds the listed specification. Include additional sheets if necessary | |||
| No. | Public Safety Answering Point System Specifications | Meets Specifications | Additional Information/ Notes |
| 1 | All equipment must comply with any and all Federal Communications Commission Rules and Regulations | ||
| 2 | The proposed system must conform to the following NENA Standards and Recommendations: Generic Standards for E9-1-1 PSAP Equipment and be ESINET Compliant (Issue 2). | ||
| 3 | The proposed system must conform to the following NENA Standards and Recommendations: NENA PSAP Master Clock Standard (Issue 3). | ||
| 4 | The proposed system must conform to the following NENA Standards and Recommendations: Generic Standards for E9-1-1 PSAP Intelligent Workstations. | ||
| 5 | The proposed system must conform to the following NENA Standards and Recommendations: FCC Wireless E9-1-1, 94-102 and addendums. | ||
| 6 | The proposed system must conform to the following NENA Standards and Recommendations: NENA-02-010 Standard Formats & Protocols for ALI Data Exchange, ALI Response, & GIS Mapping. | ||
| 7 | The proposed system must conform to the following NENA Standards and Recommendations: NENA-08-002 NENA Functional and Interface Standards for Next Generation 9-1-1 | ||
| 8 | The system must provide reliable high quality next generation enhanced 9-1-1 service with modern features for the PSAP users. Equipment reconfigurations or software updates that may be required for NG9-1-1 will be included in the support agreement. | ||
| 9 | All equipment and component parts furnished shall be new and meet the minimum requirements stated herein, and be in operable condition at the time of delivery. | ||
| 10 | Overall design of the ANI/ALI system and associated telephone system shall be fault tolerant in such a manner that one single point of failure does not disable overall operation of the system. | ||
| 11 | The proposed system must be a turnkey solution that is Next Generation E911 ready and must be capable of receiving transferred Wireless Phase I and II calls. The system shall be able capable of delivering NG9-1-1 functionality to the anticipated NG9-1-1 Network as the local exchange carrier so implements. The system must be capable of full interaction with these standards-based networks. | ||
| 12 | The PSAP system and associated equipment will be delivered to its proper location and installed by the Vendor without additional cost or expense to UW-Madison and accomplished with the minimum of interruption to the normal business operation with all work done in a neat and professional manner and compliant with the applicable national, state and local codes and regulations. | ||
| 13 | After acceptance of the new system, vendor will be responsible for removal and disposal of any current phone equipment no longer needed for this phone system | ||
| 14 | All non-appliance server based component(s) of the proposed system will preferably run on newly procured servers. All server based component(s) of the proposed system will run on new servers procured either through existing University contracts or through the vendor based upon price to be negotiated with UWPD. | ||
| 15 | All current UW-Madison Police Dept. administrative phone lines must be able to function with the new system. | ||
| 16 | Call Positions will only require a network connection(s) for all application operations and be able to be located in the primary location and secondary location in different facility for backup operations. | ||
| 17 | Administrative telephone, ANI, ALI server functions will be located at the UW-Madison Police Department | ||
| 18 | System must be able to interface with Industry Standard Instant Recall Recorder. | ||
| 19 | The proposer must provide a fully state of the art ANI/ALI system for 1 (one) PSAP (Public Safety Answering Point) with 4-911 lines, 3 call taker positions, 2-Wireless 911 transfer lines, 5 administrative VoIP lines, ring down lines, direct transfer lines, and all other lines currently in use at the UW-Madison Police Dept Communication Center. | ||
| 20 | Voice transfer must be an available option for the PSAP system. | ||
| 21 | The controller must be able to receive wireless phase I and II transfer calls. | ||
| 22 | The system must have the ability to be expanded/upgraded to industry standard | ||
| 23 | The system must include Caller ID on administrative lines. | ||
| 24 | UW-Madison Police Dept. uses Superion/Central Square Computer Aided Dispatch (CAD) software. The system must be able to integrate with the CAD system and services must be available for integration with future CAD system upgrades. | ||
| 25 | The system must be able to notify at a minimum call taking position personnel with an audible alarm for a network A network based alarm system monitoring the controller shall be provided that will signal appropriate personnel upon a device, circuit, or module failure by audible alarm and to report over network to the central network management software. | ||
| 26 | The system must have the capability to interface with multiple telephone company ALI remote databases and formats for wire line and wireless providers as well as future connections. | ||
| 27 | The system must have the capability to automatically or manually query ALI data (rebid) if not initially received. | ||
| 28 | The system must have the capability for abandoned call retrieval with display of ANI/ALI (within the limits of ANI capture). | ||
| 29 | The proposed system must have the capability of alerting for abandoned calls and provide processes for call takers to determine abandoned call status and also provide a mechanism for clearing abandoned calls. | ||
| 30 | The system must include integrated management reports program to indicate call and call taker activity and to summarize this activity by call taker and by hour and day for a time period of at least one month intervals. Reports must be readily available at call taker locations or the system must allow for an admin application to be run locally without need to go to the server. | ||
| 31 | The system should provide reports regarding call and call taker activity by day, week or month and be able to print on demand or scheduled print as required. | ||
| 32 | The system must provide three-way call transfer/conference capability, allowing dispatcher to drop from conversation without disconnecting caller (unsupervised call transfer). | ||
| 33 | The system must provide the three-way call transfer/conference capability with CO based selective routing to include all line types listed above | ||
| 34 | The system must permit, at the discrepancy of the agency, the ability to barge into a telephone call in progress between an outside caller and the dispatcher. | ||
| 35 | The system must provide call queuing on the ALI display. This display must show how many calls are currently ringing into the center and which line is to be answered next. | ||
| 36 | The system must automatically perform call queuing. All calls should `ring at each position; callers should automatically be routed in the order in which the ANI/ALI controller received them simply by answering the telephone. | ||
| 37 | All calls received must be presented to the dispatcher for one button answer. The dispatcher must have the option of answering another incoming line if necessary. | ||
| 38 | The system must have the capability to transfer 911 trunks and overflow administrative calls to specified stations using a single keystroke. The transfer must work in an E911 tandem environment or using the ANI/ALI controller to set up the connection using outside lines (trunk to trunk transfer). | ||
| 39 | The system must be able to utilize VoIP switching technology and be capable of supporting access via VPN for on-line monitoring, system administration, and maintenance. The system must analyze VoIP quality metrics and be capable of re-initiating a call on a different network if necessary. | ||
| 40 | Each dispatch position must incorporate TDD functionality and operate independently of each other. | ||
| 41 | Automatic Baudot detection and automated response with user-defined messages is required. No common TDD modems/external devices are allowed. This function will allow the dispatcher to communicate by using the keyboard or using up to 20 preset send messages via mouse. The system must have in system TDD response capability | ||
| 42 | Communication between the dispatcher and caller must be distinguished by CAPS vs. lower case and be printed at the completion of the call. | ||
| 43 | The system must also be VCO/HCO compatible, allowing the call taker to communicate with a caller using a combination of voice and text messages. | ||
| 44 | Telephone/Radio Headset Interface capability is required. This must be compatible with the Orbacom radio console (or industry standard digital radio console), and be able to be interfaced with other radio consoles should the system be upgraded. | ||
| 45 | The telephone application must automatically shunt the radio application when the incoming call is received. | ||
| 46 | The Telephone/Radio Headset Interface capability must be capable of automatically switching to the radio or telephone when a call is present. | ||
| 47 | There shall be the capability to mute the transmitter of the handset or headset with visual indications to the dispatcher. | ||
| 48 | The system shall be capable of increasing volume during the course of the call. The call level should go from 6db to 12 db amplification. The current volume selection shall be visually indicated. The volume level shall return to normal as a call is released | ||
| 49 | The system shall allow the dispatcher to automatically dial a pre-programmed system wide speed dial number with the push or click of a single button. | ||
| 50 | It is desired that the system have the capability of at least 500+ system wide speed calling numbers. | ||
| 51 | The dispatcher speed dial list shall allow the dispatcher to quickly access frequently called telephone numbers. The list should allow numbers to be arranged by categories. | ||
| 52 | The ANI/ALI controller shall have the ability to ring back a 911 caller by providing a ring back signal on the incoming trunk or to callback a 911 caller by dialing the ANI received during the 911 call setup over a telephone line. The dispatcher should not have to choose which method has to be used. | ||
| 53 | The answering position should provide a single feature key to perform the ring back a 911 caller. Manual dialing of the number should not be necessary. The ring back of TDD and wireless calls should be performed in the same manner. | ||
| 54 | The ANI/ALI controller should allow programming the ANI callback format to meet the requirements for toll calls and access PBX/Centrex lines. | ||
| 55 | The callback format shall be defined on a per NPA-NXX basis. | ||
| 56 | The answering position shall allow the dispatcher to place up to four 911 or administrative calls on hold. To assist in retrieving the proper call dispatchers shall be presented with a list of calls on hold. The calls on hold should give some indication to the dispatchers that show the ANI, ESN, and time the call was placed on hold, or the duration that the call has been on hold | ||
| 57 | Dispatchers must have the capability of retrieving 911 calls that have been placed on hold at another dispatcher’s position. | ||
| 58 | The ANI/ALI controller must store the ANI/ALI information while the call is on hold hence avoiding repetition of the ALI request | ||
| 59 | The PSAP CPE must provide Redundancy of servers, power supplies, ringing supplies, and network capability. | ||
| 60 | PSAP Infrastructure must be Windows Server 2016 at a minimum preferred Server 2019 and equivalent for other proposed Operating Systems. The PSAP answering station must provide Windows 10 or higher. | ||
| 61 | The PSAP CPE must provide Telephony options for Digital Key, C.O. based Centrex On-Line Help. | ||
| 62 | The PSAP CPE must provide Remote maintenance and alarm reporting. | ||
| 63 | The PSAP CPE must provide Distinctive ringing for 911 vs. administrative lines. | ||
| 64 | The PSAP CPE must provide High reliability and long life cycle. | ||
| 65 | The PSAP CPE must provide Minimal spare parts requirements, maintenance, and support for ten years. | ||
| 66 | The system shall be capable of receiving text-to-911/transferred text-to-911 calls. Text-to-911 and transfers must be presented to all call takers, and include the capability to re-bid, date and time stamp, and logging of text information. | ||
| 67 | The PSAP CPE must communicate with a Master Time Source and be compatible with NENA-STA-026.5-2016. | ||
| 68 | 24 hour technical and maintenance support with on on-site response time of no more than four (4) hours for critical failures. | ||
| 69 | A letter from the manufacturer that it will support the proposed equipment for a minimum of ten (10) years from purchase date will be required with bid submission. If not available please document the expected support of the equipment. | ||
| 70 | Provide training for operation call taking equipment for all dispatchers, supervisor, technical/IT support. Please detail how proposed training will be conducted. | ||
| 71 | The prime contractor shall be responsible for all aspects of this project. A Project Manager shall be assigned and he or she will be available at all times during the course of implementation |
RFP 20-5247
ATTACHMENT C - SPECIFICATIONS
Sheet2
| YES |
| NO |
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