Provider Management Platform RFP

The Oregon Department of Early Learning and Care (DELC) has issued a Request for Proposals (RFP) for a comprehensive Provider Management Platform (PMP) to replace its current Provider Pay and Service Authorization system and Child Care Regulatory Information System (CCRIS). The project aims to develop a cloud-based, FedRAMP-certified solution that will support approximately 200 internal users and up to 5,000 external users, facilitating child care provider management, application processing, background checks, compliance tracking, and Employment Related Day Care (ERDC) program support. Key deliverables include a robust system with desktop, tablet, and mobile capabilities, featuring intuitive interfaces, customized reporting, dashboards, and integration with external systems like the Oregon Records Management System. The RFP process involves multiple evaluation rounds, with a voluntary pre-proposal conference held on July 18, 2023, and proposals due by August 14, 2023. The competitive range includes five proposers: BridgeCare, GRM Information Management Systems, Ed. Tech, Sagitec Solutions, and Elixir Labs. Evaluation will occur in rounds, including demonstrations, question-and-answer sessions, and a Best and Final Offer (BAFO) process, with the anticipated contract award in late August 2023.

The RFP demonstrates a strong commitment to diversity, equity, and inclusion, encouraging participation from certified small, minority-owned, women-owned, service-disabled veteran-owned, and emerging small businesses. Elixir Lab USA Inc. has been selected as the apparent successful proposer, with a Notice of Intent to Award issued and a protest period ending on September 19, 2023. The contract will have an initial term of three years with options to renew, and successful vendors must comply with Oregon's Statewide Information Security Standards and provide a comprehensive System Security Plan. While specific budget details are not explicitly stated, the pricing proposal includes one-time implementation costs, recurring annual costs for a five-year term, and hourly rates for additional services. The system must support critical functionalities such as application management, data entry, workflow integration, compliance tracking, billing, payments, and communication between administrative, internal, and external users. The total project implementation is expected to be completed in two phases, with Phase 1 requiring deployment by December 2024, indicating a significant technological transformation for Marion County and the City of Salem.