On-Call Remediation and Security

The City of New Haven, Connecticut, located in New Haven County, is seeking to establish contracts with qualified vendors for 24/7 on-call remediation and security services through a competitive Request for Proposal (RFP) process, project number 2025-CRFP-CNH-284. The procurement focuses on emergency response services for public property and infrastructure, including board-up, security, disaster mitigation, and restoration services following fires, storms, accidents, or other emergencies. Required services encompass emergency board-up of windows and doors, temporary fencing installation, water and smoke damage mitigation, debris removal, structural drying, and mold remediation. The city will evaluate proposals using a four-category scoring system: Mandatory Response & Operational Capability (35 points), Vendor Qualifications and Experience (35 points), Scope of Work Capacity (20 points), and Documentation & Reporting (10 points). Minimum vendor qualifications include five years of municipal emergency response experience, proper licensing and insurance, staff certifications, and a comprehensive safety plan. Key deadlines include a non-mandatory pre-proposal meeting on November 10, 2025, with final proposal responses due on November 25, 2025, at 3:00 pm. The initial contract term is one year with a potential one-year renewal.

The procurement includes provisions for small, certified, and disadvantaged (SCD) vendors, with preferential consideration for projects between $25,000 and $150,000. The city has a strong emphasis on equal employment opportunity, requiring vendors to comply with anti-discrimination guidelines and post non-discrimination notices. Contractors must demonstrate 24/7/365 availability and the ability to manage concurrent emergencies, with guaranteed rapid response times including 15-minute acknowledgment and two-hour on-site arrival. While specific budget ranges are not explicitly stated, the cost-scoring methodology will proportionally reward lower-cost proposals. Vendors will be selected through a competitive scoring process and assigned work on a rotational basis during emergency events. Additional requirements include submitting comprehensive documentation, including photographic evidence, detailed service logs, and itemized invoicing within 30 calendar days of work completion. The city reserves the right to audit contractor records and potentially cancel agreements for non-compliance with federal, state, and local regulations.