Microsoft Unified Support 425 hours - Small Purchase

The Illinois Housing Development Authority is soliciting a small purchase contract for Microsoft Unified Support services consisting of 425 hours of support on an annual basis. The contract period runs from May 1, 2025 through April 30, 2026, with a posting date of February 19, 2026 and an identical due date, indicating an expedited procurement timeline. The scope of work involves the provision of Microsoft technical support services to maintain system functionality and address support needs for the Authority's Microsoft infrastructure. While specific evaluation criteria are not detailed in the available documentation, the procurement emphasizes service quality, responsiveness, and collaboration as key performance expectations. The contractor must demonstrate capability to deliver comprehensive Microsoft Unified Support within the 425-hour annual allocation and maintain continuity of service delivery consistent with prior performance standards.

CODGrid LLC has submitted a renewal proposal as the incumbent contractor, headquartered at 4 Durham Road, Edison, New Jersey, with Ana Krish serving as the primary point of contact in her capacity as CEO. The total contract value is $14,450.00, calculated at a rate of $34.00 per hour for the 425 hours of support services. As a contract valued at $1,000 or more, the awarded vendor must remit a $15 fee to support the Illinois Minority Contractor Initiative, deducted from the first payment. The standard State of Illinois terms and conditions apply, requiring the contractor to maintain general commercial liability insurance of $1,000,000 per occurrence and $2,000,000 annual aggregate, auto liability of $1,000,000 per occurrence, and workers' compensation insurance as required by law. Record retention requirements mandate maintenance of books and records for three years from final payment (or five years if federal funding is utilized), and all intellectual property rights and work product created under the contract are retained by the State of Illinois.