MassAbility Pay - MassAbility Pay 26-V01

The Commonwealth of Massachusetts Executive Office of Health and Human Services is requesting proposals for implementation of a single MassAbility Pay solution to develop and maintain a financial transaction processing platform for participant reimbursements and service plan purchases, with responses due October 20, 2026 at 4:00 PM EST and estimated award November 27, 2026.

The Supplier Diversity Program (SDP) applies with at least 25% of evaluation points allocated to SDP Plan submissions; bidders must make a significant financial commitment to partner with certified diverse businesses or non-profit organizations. The solution must support Career Services and Home & Community Life divisions and include expense tracking, multi-step approval workflows, receipt collection via file uploads, ACH payments, budget tracking, mobile access, multilingual support (English and Spanish), WCAG 2.1 accessibility compliance, and integration capabilities with the agency's future case management system. Full functionality is required by April 1, 2027. The selected vendor must comply with Commonwealth data security standards, HIPAA, FERPA, FIPA, and applicable federal and state privacy laws; maintain records for eight years following contract completion; and cooperate with data transition upon contract termination.

The total procurement value is $15 million over an eight-year period. The initial contract term runs January 1, 2027 through December 31, 2031 (five years), with one optional three-year renewal through December 31, 2034, contingent on funding availability. Estimated annual budget is $1 million to $2 million for Career Services and up to $1 million for Home & Community Life. Compensation is cost reimbursement with a 5% service fee per service rendered during implementation. Approximately 80% of funding derives from federal sources; all services are subject to appropriation and funding availability. A Bidders Conference is scheduled September 21, 2026 at 10:00 AM EST via Zoom. Questions are due September 23, 2026 at 4:00 PM EST. Vendors must register and maintain active COMMBUYS Seller accounts; quote validity is at least 90 days from submission.