133208 - Vendor Bid Response MassAbility Pay.docx

MassAbility Pay 26-V02

MassAbility Pay 26-V02 Commonwealth of Massachusetts MassAbility Response Document

This form must be completed according to the instructions presented on each page. Bidders are obliged to respond to each of the requirements within this form and certify via signature that the vendor organization will perform the service(s) as described. Bidders must submit a completed version of this Response Document in addition to all other required forms, such as detailed in the Bidder’s Checklist and RFR.

Bidder Name

Vendor Contact Person

Bidder Address

Vendor Email Address

Vendor Code

Vendor Phone Number

Vendor Signatory Name

Vendor Signatory Email

Complete the boxes below by listing key credentials:

Certifications

Ex: Business License and Type

Ex: Certificates

Ex:

Certification

The contractor must preserve MassAbility Data, so it remains authentic, complete, searchable, retrievable, and usable for business, evidentiary, public-records, audit, and historical purposes, including relevant metadata, relationships, version history, schemas, audit trails, and fixity information until 10/31/2042 or 8 years after the completion of the contract term. Authorized Department personnel must be able to search, retrieve, segregate, redact, preserve, and export records in native or commonly available machine-readable formats without loss of content or metadata. During contract expiration, termination, or transition, the contractor must provide a complete, validated export, maintain Department access for the required transition period, correct defective exports at no additional charge, and may not withhold data because of a payment or contractual dispute. The contractor remains responsible for subcontractors, must maintain compliance and audit records, and any unauthorized loss, destruction, alteration, withholding, or inability to retrieve MassAbility Data constitutes a material breach requiring notification, remediation, and—where attributable to the contractor—payment of recovery costs.

I certify that the statements made in this proposal are true and complete to the best of my knowledge. Any misstatement of fact may lead to disqualification and dismissal and to such other penalties as may be prescribed by law or regulations. All statements made are subject to verification as a condition of qualification as a vendor. By signing this statement, I hereby give permission for the release of any and all information necessary to verify staff qualifications.

Electronic Signature of Authorized Agency Representative

Date

Requirement 1: Organizational Experience and Capacity

· Describe your organization’s experience, qualifications, and capacity to deliver the services outlined in this RFR. In your response, address the following:

· Please provide a summary of your organization, solution, and experience providing this type of service.

· Please provide a list of the top five purchase types/categories made within your solution, including purchaser and annual budget.

· Please describe, in detail, the solution features you are proposing to provide related to the end user experience and MassAbility’s requirements.

· If applicable, please disclose any information required by Section on

· Documentation and record keeping,

· Enterprise information security standard and policies.

· Data classification

· Engagement termination

· Use of Artificial Intelligence

Requirement 2: Pricing Structure

a. Describe your organization’s pricing/cost structure.

b. Submit a detailed proposed budget based on serving 1,000 participants, including budget justification for all proposed costs in each budget category.

c. Please identify cost of all maintenance and support plans.

d. Please provide as much specific information as possible on the price of the software/application or solution. Pricing information and considerations should be provided in a straightforward and concise manner.

Requirement 3: Training Requirements & Plan

Describe your organization’s training resources and plan.

The proposal must address any training requirements: Describe capacity and expertise to provide funder and end user training, including job aids, links to training materials including video, close captioning and ASL interpretation or other training formats dedicates to supporting individuals who learn differently, or who have limited reading/English skills. Training materials should be made available in the languages identified within this RFR.

Requirement 3: Supplier Diversity Program (SDP)

Bidders are required to make a meaningful financial commitment (“SDP Commitment”) by partnering with one or more SDO-certified or recognized diverse business enterprise or non-profit organization, including a current fiscal-year commitment, and including prior year-spending information for any existing providers. It is also desirable that all Providers aim to direct at least a fixed Dollar amount of their Commonwealth contract revenue toward spending with SDP Partners. The Provider’s amount of spending with SDP Partner(s) for the prior fiscal year can be seen as “Total Dollar Amount OF POS SPEND” on the completed “SDP Plan Form for POS”/” SDP Plan Form for Goods and Services” for that fiscal year. Comment by Echeverry, Paola (MBY): @Samayoa, Jose L (MBY) Hello, Jose. MassAbility is POS and Non-POS. I am requesting a dollar amount and NOT a percentage. Does this agree with OSD requirements? Comment by Samayoa, Jose L (MBY): Hi, thanks for looping me in @Echeverry, Paola (MBY) . For a non-POS procurement (Goods and Services only), we can only require the SDP Plan Form for Goods and Services where percentages are needed/required. Let me know if this Procurement contains both POS and Non-POS elements. If so, I believe, in the past we have gone with the POS only (we cannot have both requirements). Thx!

Describe how the current or planned operation of your organization will meet the cultural/linguistic needs of consumers including times when those needs are beyond the internal capacity of your team. Also describe how your organization has handled those situations in the past and how those experiences enhance your organization’s approach to cultural/linguistic diversity?

a. SDP Plan Form for POS: https://www.mass.gov/doc/supplier-diversity-program-sdp-form-for-purchase-of-services-pos/download

b. SDP Plan Form for Goods and Services: https://www.mass.gov/doc/sdp-plan-form-for-bids/download

Note:

(1) This will be scored separately, as part of the SDO plan.

(2) Bidders may identify vendors for SDO partnerships, using the SDO Directoryhttps://www.diversitycertification.mass.gov/BusinessDirectory/BusinessDirectorySearch.aspx