Managed IT Services and Infrastructure Administration

Sussex Academy, a public charter school in Georgetown, Delaware, is soliciting proposals for comprehensive Managed IT Services and Infrastructure Administration through RFP SD77260715-MITSIA, with proposals due July 1, 2026 at 4:00 p.m. EST and a contract start date of July 15, 2026. Sussex Academy strongly encourages proposals from state-certified Minority Business Enterprises (MBEs), Women Business Enterprises (WBEs), and Veteran-Owned Businesses, with evaluation preferences and weighted points allocated to certified diverse entities under Delaware procurement guidelines.

The scope encompasses a dedicated on-site School Technology Specialist, 24/7/365 remote help desk and network operations support, ticketing platform deployment, Google Workspace for Education management, endpoint protection, and email filtering systems. This is a single-vendor engagement structured as a turn-key managed service arrangement.

Proposals must include distinct Technical and Financial components aligned with the official evaluation criteria. All submissions must be electronic in PDF format sent to Brittany.Burslem@SAAS.k12.de.us; late submissions and hard-copy mailings are not accepted. Sussex Academy reserves the right to reject any or all proposals, waive technicalities, and select the vendor providing the most advantageous proposal under Delaware Code Title 29, Chapter 69. The complete RFP package, including full Scope of Work specifications, minimum qualifications, and formal evaluation scoring matrix, is available from Brittany Burslem, Business Manager, at the contact information provided in the solicitation.