Intrusion Detection and Duress Alarm System

The County of San Mateo, through its Tax Collector's Office, has issued a Request for Information (RFI) seeking vendor input on intrusion detection and duress alarm system solutions for a new public-facing tax collection satellite location at the North County Wellness Center in South San Francisco, California. This is a market research solicitation with no contract award resulting from the RFI; rather, the County intends to use vendor responses to refine technical specifications and develop a future Request for Proposal. Vendors must provide comprehensive responses addressing duress alarm capabilities with wireless battery-powered solutions at five cashier workstations, intrusion detection for the front entry door utilizing door contact sensors and glass break detection, UL-listed control panel specifications with access code management and audit trail capabilities, communication methods with primary and backup pathways (IP-based and cellular options), 24-hour professional monitoring services with law enforcement coordination, installation methodologies with timelines, maintenance and service programs, open-architecture non-proprietary system requirements, and non-binding budgetary estimates for equipment, installation, monthly monitoring, and annual maintenance. Minimum qualifications require vendors to demonstrate company overview and years of business serving California public agencies, provide a valid California Alarm Company Operator License number, submit proof of insurance, and furnish at least three references for similar installations preferably involving government facilities or high-cash-handling environments. The RFI was released on March 13, 2026, with responses due by April 10, 2026, at 12:00 p.m. via the County's eProcurement system.

The solicitation documents do not specify any set-aside designations, disadvantaged enterprise restrictions, or incumbent vendor preferences. No existing infrastructure, current contractors, or legacy technology integration requirements are identified in the RFI materials. The tax collection facility will accept in-person property tax payments seasonally, including significant sums of currency, checks, and electronic payments, indicating a high-security environment. All cost information submitted by vendors must be clearly labeled as non-binding and for planning purposes only, with the County retaining full prerogative over hardware procurement and future successor selections. No specific budget ranges or award values are provided in this RFI phase, as the procurement process remains in the preliminary information-gathering stage prior to formal RFP issuance.