Genesys Branded AudioCode 420HD IP Phones, Supplies and Support

The Missouri Office of Administration, Information Technology Services Division (OA-ITSD) issued Request for Quote RFQ3150020001019 seeking 300 Genesys Branded AudioCode 420HD IP phones with corresponding power supplies, one year of Genesys Branded AudioCode Element Management System (EMS), and one year of Genesys Care support services. This procurement is specifically for the state's Genesys Pure Engage On-Premises Contact Center Solution infrastructure, with all equipment and services required to be Genesys Branded for compatibility. The solicitation was open from October 24, 2019 to October 31, 2019, with a desired delivery timeline of 15 working days after receipt of a properly executed purchase order. Vendors were required to submit detailed unit pricing for IP phones, power supplies, the EMS, and annual support services. The jurisdictions involved include Clark County and Jefferson City, with delivery specified as Free On Board Destination. The primary point of contact for this procurement was Julie Bussone at the Office of Administration in Jefferson City, Missouri.

No specific set-aside designations, disadvantaged enterprise requirements, or restrictions on vendor participation were mentioned in the procurement documents. The RFQ was open to all vendors without preference or limitation. No information was provided about incumbent vendors or the existing technology environment beyond the requirement for Genesys Pure Engage compatibility. The total estimated contract value was not disclosed in any of the solicitation documents. Payment terms were specified as Net 45 Days, and vendors were solely responsible for ensuring timely submission of their responses, whether submitted electronically or as hard copies. The procurement appeared to be a single purchase rather than a term contract, focused on acquiring specific hardware, software, and support services to enhance the state's existing contact center technology infrastructure.