Fire Station Alerting System

The City of Norwich Department of Finance, on behalf of the Norwich Fire Department, is issuing a Request for Proposals (RFP) for the design, procurement, installation, configuration, and support of an enterprise-grade Fire Station Alerting System (FSAS). The procurement encompasses a dispatch center system and two fire station systems (Headquarters and Station 2), with options for five additional station controller units. The system must integrate seamlessly with the City's Computer Aided Dispatch (CAD) system (Motorola PremierOne or equivalent) and radio systems to deliver audible, visual, and mobile device alerts to firefighters. Deliverables include redundant communications gateway servers, CAD interface modules, audio/radio interface modules, voice alerting licenses, station controller units, UPS backup power systems, and multiple peripheral devices including LED speakers, LCD message signs, strobe-integrated speakers, indicator panels, and push buttons. Proposals must include clear, labeled system architecture diagrams depicting network connectivity between on-premises, station-based, and cloud-hosted components, with identification of data flow, communication methods (API, IP, audio paths), and integration points with existing infrastructure. Vendors must provide references from at least three similar installations, demonstrate certified installer capabilities, and commit to ongoing technical support. Required services include configuration and modifications (40 hours), installation and start-up, project management, four hours of training, and one-year warranty with optional annual support renewals. The pre-bid meeting is scheduled for May 11, 2026 at 10:00 A.M. at 10 Thames Street, Norwich, CT, with proposals due by 2:00 P.M. prevailing time on June 2, 2026 through the City of Norwich Procurement Portal. All proposals must remain valid for at least 120 days, and no bidder may withdraw its bid within 60 days of the bid opening date.

The RFP indicates that all vendors are eligible to respond to this opportunity, with no documented set-aside designations or restrictions on organizational types mentioned in the available solicitation documentation. No information regarding incumbent contractors, current system environment specifics, set-aside programs for disadvantaged enterprises, or contract renewal options is provided in the materials. The system must integrate with existing infrastructure including the Motorola PremierOne CAD system and the City's radio system components such as dispatch consoles, logging recorders, and control stations. Bonds equal to 100 percent of the total proposal price are required for contracts exceeding $25,000. Pricing must be itemized for equipment, installation, and services using the provided Appendix E template, with all costs expressed in USD and excluding Connecticut State Sales and Use Tax. While no estimated total value is documented in the available solicitation materials, the comprehensive scope of equipment, installation, configuration, training, and support services suggests a substantial procurement. Inquiries should be directed to Karl Klein at the City of Norwich, 100 Broadway, Norwich, CT 06360, telephone 860-823-3706, or kklein@cityofnorwich.org.