Employee Assistance Program

The State of Nevada, through its Department of Administration and Division of Human Resource Management, is seeking a vendor to provide a comprehensive, statewide Employee Assistance Program (EAP) for executive branch agencies, legislative branch, and Administrative Office of the Courts. The solicitation (RFP 08DOA-S3171) requires an off-site EAP service that will support approximately 17,753 state employees and their dependents, offering 24/7 telephonic consultation, intake assessments, critical incident stress management, and substance abuse evaluations. Key deliverables include one assessment session and two counseling sessions per issue per fiscal year, with additional specialized support for retired public safety personnel. The evaluation criteria will prioritize vendors based on established provider network (25%), conformance with RFP terms (20%), customer service and technical support (20%), business references (15%), proposal clarity and customization options (10%), and cost (10%). Potential vendors must submit questions by March 3, 2025, with answers posted around March 10, 2025, and final proposals are due by March 20, 2025, at 2:00 PM Pacific Time. The anticipated contract term is four years, from July 1, 2025, through June 30, 2029, with a potential two-year extension.

The procurement offers a five percent preference for Nevada-based businesses and requires strict data security measures, including data encryption in transit and at rest, with all data assets maintained within the United States. While the Nevada System of Higher Education and political subdivisions are not directly included, they may negotiate individual addendums. Vendors must comply with comprehensive insurance requirements, including $2 million in Commercial General Liability, $1 million in Automobile Liability, statutory Workers' Compensation, and $1 million in Professional Liability coverage. The contract will be structured as a fixed-cost agreement, with pricing options including cost per qualifying employee per month, monthly fixed cost, or yearly fixed cost. Historical program utilization rates have ranged between 5.3% and 5.8% over the past three fiscal years, suggesting a stable demand for services. Vendors must be prepared to cover all implementation, programmatic, marketing, and travel costs within their proposals, with any additional counseling sessions beyond the contracted amount to be the responsibility of employees or their dependents.