Customer Learning Management System (CLMS)

The Florida Department of Revenue is issuing a Request for Information (RFI) for an extended enterprise, SaaS/cloud-based, customer learning management system (CLMS) to serve the Department's external customers and Certification and Training team administrators. The CLMS must provide functional capabilities such as self-registration, transcript access, real-time user support, course content, and online exam proctoring integration. The Department is seeking information on implementation timelines, gamification support, mobile accessibility, user assignment rules, and migration of historical data and courses. Vendors are asked to provide recommendations on implementation, customization, migration, and training, as well as pricing methodology, without including actual pricing. Responses are due by September 26, 2022, and the Department may use the RFI responses to develop a scope of work for a future contract.

The RFI does not specify any set-aside designations or restrictions on the types of organizations that can respond. However, vendors must be registered in MyFloridaMarketPlace and with the Florida Department of State to do business in the state. The Department currently uses Sumtotal Pathlore LMS 6.14 and is open to alternatives that meet the functional requirements. The RFI does not provide any information on award values or budget ranges.