CONTRACT: Vehicle Glass Replacement and Installation Service

The State of New Hampshire Department of Administrative Services, Bureau of Purchase and Property issued Request for Bid (RFB) 2617-23 for Vehicle Glass Replacement and Installation Service, which closed on June 14, 2023 at 9:00 AM EST. The procurement encompasses comprehensive vehicle glass replacement and installation services for state-owned vehicles across all ten New Hampshire counties, including windshield replacements, windshield chip repairs, and related automotive glass services that meet National Auto Glass Specifications (NAGS) requirements. The vendor must provide delivery and installation services statewide with options for either on-site installation or drop-off service at vendor facilities, with services performed between 7:30 AM and 4:00 PM on state business days unless pre-approved otherwise. Required qualifications include registration with the New Hampshire Secretary of State, a completed Vendor Application Package with the Bureau of Purchase and Property, general liability insurance of not less than $1,000,000 per occurrence and $2,000,000 aggregate, applicable workers' compensation insurance, and warranties on all equipment for not less than one year or the manufacturer's standard warranty, whichever is greater. The contract award was based on total net high discount from the NAGS Calculator/Price Listing & Catalog and balance of product line pricing, with the RFB estimating approximately 89 windshield replacements and 13 chip repairs across nine counties plus 32 windshield replacements and 3 chip repairs for Coos County, though these quantities were estimates only and did not represent guaranteed or minimum orders. The contract term commenced July 1, 2023, or upon execution by the Commissioner, whichever is later, for an initial five-year period with an option for extension of up to two additional years under the same terms, conditions, and pricing structure upon mutual agreement, with bid prices remaining firm for one year and subject to adjustment on the anniversary date at the contract rate. The State required a pre-work conference with each agency before services commenced and mandated ten-day advance notice of work schedules.

This procurement contained no set-aside designations for disadvantaged enterprises or restrictions limiting bidder eligibility; the contract was available to all qualified vendors without set-asides. Marbucco Corp., doing business as Granite State Glass, was awarded the contract as the incumbent vendor, having submitted the lower bid of $34,350.00 compared to the competing bid from Glass America at $42,110.00, representing cost savings of approximately $7,760.00. Marbucco Corp.'s pricing included windshield replacements at $65.00 per unit, windshield chip repairs at $75.00 per unit, an average windshield cost of $310.00 per unit after discount calculations, and a 38% discount on NAGS List price. No existing infrastructure or technology integration requirements were specified in the procurement documents. The award value and contract budget were based on estimated service quantities and the negotiated discount structure from NAGS catalog pricing, with actual costs allocated based on services rendered throughout the contract period from the state's vehicle maintenance and fleet operations budget.