Citywide Operational Technology Taxonomy

The City of Atlanta is initiating a Multi-Step Competitive Sealed Bid process to procure a Citywide Operational Technology Taxonomy, focusing primarily on creating an enterprise technology and operational framework that enhances strategic coherence and citizen-centric service delivery. The core of this procurement centers on Customer Relationship Management (CRM) systems and will require the selected vendor to translate the City's organizational strategies into a comprehensive enterprise architecture. Key deliverables include developing a future state conceptual architecture, creating an implementation roadmap, and producing detailed taxonomy documentation services. The procurement spans jurisdictions including Fulton County and Atlanta City, with a solicitation timeline indicating the opportunity was posted on November 26, 2025, and proposals are due by December 31, 2025. A Pre-Solicitation Conference will be held to provide additional details, address vendor questions, and elaborate on specific requirements that will be outlined in a forthcoming pre-qualification document.

While specific set-aside designations were not explicitly detailed in the provided documentation, the procurement appears to be preparing for potential integration with existing Microsoft Dynamics 365 cloud environments. The technical documentation suggests vendors must be prepared to work within specific integration boundaries, including API rate limits of 6,000 requests per 5 minutes, maximum file attachment sizes of 128 MB, and authentication requirements via OAuth 2.0 through Azure Active Directory. Vendors will need to demonstrate capabilities in translating complex organizational strategies into technological frameworks and show proficiency in CRM system implementation. The City of Atlanta's brand guidelines, included in the supporting documents, indicate a preference for vendors who can align technological solutions with the municipality's strategic vision of creating safe, connected, and equitable neighborhoods. Although precise budget allocations were not specified, the comprehensive nature of the taxonomy development suggests a significant technology transformation investment.