Citizens Portal with Codes Enforcement

The City of Owensboro, Kentucky is issuing Request for Proposal #4446 for the development and implementation of a fully integrated Citizens Portal with comprehensive Codes Enforcement module designed to enhance citizen engagement, streamline municipal service requests, improve transparency, and seamlessly integrate with existing city systems. The procurement seeks qualified vendors to deliver a multi-functional platform encompassing general portal features, service request and case management, codes enforcement, permitting, invoicing, reporting and analytics, system integration, security, maintenance and support, and data migration capabilities. Vendors must demonstrate company background and experience (15 points), technical capability (25 points), user experience and interface design (20 points), cost-effectiveness (20 points), security and compliance measures (10 points), and vendor support capabilities (10 points) as part of the formal evaluation process. Key deliverables include software licensing, implementation services, comprehensive training, and multi-year maintenance and support, with the vendor required to complete implementation within 14 calendar days of award and achieve full system integration within 45 calendar days. The proposal deadline is October 31, 2025, at 5:00 PM CST, with an anticipated project start of January 1, 2026, and completion target of March 31, 2026; vendor presentations and interviews are planned for December 2025. Vendors must maintain technology professional liability and cyber liability insurance of at least $2 million per occurrence and comply with all Kentucky procurement regulations and equal opportunity statutes.

The RFP does not identify any specific set-asides for disadvantaged enterprises or restrictions limiting organizational types from responding, though all vendors must obtain a business license and comply with state campaign finance laws and wage and hour standards as outlined in the required compliance statements pursuant to Kentucky Revised Statutes 45A.343 and 45A.395. There are no incumbent vendors or current contractors identified in the procurement documents. The proposed system must integrate seamlessly with the City's existing infrastructure, specifically the Quality Data Systems (QDS) 5 Tax Collector System and Tyler Technologies MUNIS financial system, ensuring compatibility and data continuity with established municipal platforms. The contract will be structured with an initial two-year term with the potential for three additional one-year extensions, providing continuity and long-term partnership opportunity. While specific award values or budget ranges are not disclosed in the RFP summary, vendors are required to provide detailed pricing across software and license fees, training and project management costs, and annual software and support expenses through the standardized Price Sheet (4-RFP 4446), with pricing provisions for tracking maximum annual percentage increases after the fifth year.