Category 4 - Credit Monitoring Services

The State of Idaho's Office of Information Technology Services (ITS), through the Division of Purchasing (DOP), is conducting a Request for Proposals (RFP) for Credit Monitoring Services under RFP Event 25, in collaboration with the NASPO ValuePoint cooperative purchasing program. The procurement seeks to establish one or more Master Agreements for comprehensive notification and credit monitoring services, targeting organizations that can provide credit monitoring, identity theft monitoring, identity restoration assistance, identity theft insurance, notification services, and call center support. Potential contractors must meet detailed requirements around personnel qualifications, customer service, reporting, and data security, with services applicable to various breach notification event sizes. The RFP includes a four-stage evaluation process with a maximum 1,000 point scoring system, where technical proposals are weighted 600 points and cost proposals 400 points, requiring a minimum technical score of 400 to advance. Key dates include a pre-proposal conference on August 8, 2023, at 11:00am Mountain Time, with pre-registration required by 11:00pm Mountain Time on August 7, 2023, and a proposal submission deadline of August 14, 2023. Contractors will be evaluated on their ability to provide services for single-bureau and triple-bureau monitoring, with pricing assessed on a per-unit and per-service basis.

The RFP does not explicitly indicate specific set-aside designations or restrictions on responding organizations. The Master Agreement will have an initial two-year term, with potential extensions, and will be available to participating entities across multiple states through individual Participating Addenda. While specific award values are not definitively stated, the participating states' estimated annual volume totals $12,345,678, suggesting significant potential contract value. Contractors will be required to pay a 0.25% administrative fee to NASPO ValuePoint and submit quarterly sales reports. Insurance requirements include commercial general liability coverage of at least $1,000,000 per occurrence, commercial automobile liability coverage of at least $1,000,000 per accident, and workers' compensation coverage. The RFP allows for multiple awards at the State's discretion and requires contractors to meet with NASPO ValuePoint marketing personnel within 30 days of award to review a marketing plan. Participating entities include the State of Idaho and Ada County, with potential expansion to other state and local government agencies through the cooperative purchasing program.