Call Branding for 911 Abandoned Call-Backs
Closed State & local contract opportunity Posted
- Solicitation number
- GEN2130512B1
- State
- Florida
- Responses due
Opportunity facts
- Jurisdiction
- NIGP codes
- UNSPSC codes
- 81161704 Mobile Telephone Support Service
- 83111603 Cellular telephone services
- 83112200 Enhanced telecommunications services
- 81111708 Telecommunications planning services
- 81161715 Managed infrastructure service providers
- 83111602 Satellite or earth communication systems services
- 83111802 Closed circuit television services
- 83112203 VPN virtual private network managed network services
- 83112204 X75 managed network services
- 83112401 High speed circuit switched dial up services
Show all 49
- 83112502 Terrestrial backbone capacities
- 83112504 Indefeasible rights of use IRU for submarine cable or terrestrial cable systems
- 83112505 Crossconnection functionality
- 81161703 Mobile Telephone Administration Service
- 81161712 Network voice service
- 81161717 IT non outsourced data network
- 81161716 IT non outsourced voice services
- 83112506 Directional radio backbone capacity technical infrastructure service
- 83112501 Submarine cable capacities and submarine cable PoP to PoP capacities
- 83112606 Directional radio capacity customer access service
- 83112303 Wave division multiplexing WDM
- 83112402 ISDN integrated services digital network services
- 83111600 Mobile communications services
- 83112400 Switched dial up and leased dedicated line circuit telecommunications services
- 83112600 Customer access
- 83111511 Frame relay telecommunications service
- 83112304 Ocx optical carrier service
- 83112404 Multi point analog telecommunications circuit
- 83112405 Point to point analog telecommunications circuit
- 83112406 DSL digital subscriber line
- 83112605 External international lines
- 83110000 Telecommunications media services
- 81161700 Telecommunication Services
- 83112300 Fiber telecommunications services
- 83112500 Backbone capacities
- 83121700 Mass communication services
- 81161713 Aeronautical fixed telecommunication network/Aeronautical telecommunications network services
- 83111601 Telecommunication signal enhancement network services
- 83112201 ATM asynchronous transfer mode managed network services
- 83112202 Frame relay public managed network services
- 83112205 X25 managed network services
- 83112301 Dark fiber
- 83112302 Dense wavelength division multiplexing DWDM
- 83112403 Point to point digital telecommunications circuit
- 83112503 Rights of way for transit for half circuit systems, DDPs and admin lease
- 83112601 Local loop capacities
- 83112602 Domestic leased lines
- 83112603 International access lines
- 83112604 Dial access services
Opportunity details come from broward.bonfirehub.com. Updated .
About this opportunity
Broward County, through its Office of Regional Communications and Technology Services Division, is seeking a vendor to provide Call Branding for 911 Abandoned Call-Backs services across three Regional Public Safety Answering Points (PSAPs) located in Coconut Creek, Sunrise, and Pembroke Pines. The primary objective is to enhance the branding of outgoing abandoned 911 call-backs, currently only 50% of which display proper identification, by implementing a solution that includes a personalized 32-character caller ID display with potential logos or images. The vendor must develop a customer portal with administrative privileges, create and manage calling programs, and provide 24/7/365 emergency support with one-hour response times for service failures. The project timeline spans from the third quarter of 2025 through the fourth quarter of 2025, with a 30-calendar-day implementation phase including project kickoff, configuration, preliminary and final acceptance testing, and go-live activities. Vendors must submit their electronic responses through the BPRO system by August 29, 2025, with questions to be submitted through the same platform by the designated questions due date. Evaluation will focus on the lowest responsive and responsible vendor, with successful implementation contingent upon verifying call branding across multiple carrier networks and ensuring compliance with E911 ID and password standards.
The procurement includes preferences for Small Business Enterprises (SBE) and County Business Enterprises (CBE), with certified vendors receiving potential bidding advantages such as the opportunity to match lowest bids or receive higher proposal rankings. Vendors must complete several mandatory forms including an Anti-Human Trafficking Affidavit, Domestic Partnership Act Certification, Ownership Disclosure, and Litigation History form to be considered responsive. Insurance requirements are comprehensive, mandating coverage including Commercial General Liability, Business Automobile Liability, Workers' Compensation, and specific technology-related coverages like cyber liability and professional liability. The contract is structured as an open-end/indefinite quantity agreement with no guaranteed minimum, with an initial three-year term and potential for two additional one-year renewals. While no specific budget range is explicitly stated, the detailed technical requirements and multi-location implementation suggest a significant investment in modernizing 911 call-back technologies. The county emphasizes strict compliance with Enterprise Technology Services Security Requirements, including encryption standards, vulnerability management, and integration capabilities with existing county systems.
Opportunity text
Scope of Work: This open-end contract is for the purchase of a Call Branding for 911 Abandoned Call-Backs service for the Office of Regional Communications and Technology Services Division and various other Broward County agencies that may have a need for these services and/or products in accordance with the Scope of Work. Solicitation Requirements: (Vendor is cautioned that this is a summary only and the full solicitation must be reviewed). - Enterprise Technology Services Security Requirements Office of Economic and Small Business Development (OESBD) Requirements refer to: - Procurement Preferences for Small Business Enterprises (SBE) and County Business Enterprises (CBE) Questions and Answers: The County provides a specified time for Vendors to ask questions and seek clarification regarding the solicitation requirements. All questions or clarification inquiries must be submitted through BPRO by the Questions due date. The County will respond to questions in BPRO (Messages section). Submittals: Vendor MUST submit its solicitation response electronically through BPRO and receive a Submission Receipt. It is solely the Vendor's responsibility to ensure its response is submitted and received through BPRO by the closing date and time. The County will not consider solicitation responses received by other means. Vendors are encouraged to submit in advance of the closing date and time. Refer to the Purchasing Division website or contact support@gobonfire.com for submittal instructions. In the event that the Vendor is having difficulty submitting a document, immediately notify the Purchasing Agent and then contact support@gobonfire.com for technical assistance.
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