UNSPSC 81161712: Network voice service

Labor, materials and technology associated with providing organizational network, non-mobile voice services.

UNSPSC 81161712 Network voice service is a Commodity code that encompasses voice communication infrastructure, unified communications platforms, and related telephony systems and services that state and local governments procure to support operations across multiple facilities and user populations. Recent solicitations show state and local agencies buying cloud-hosted unified communications systems, inmate and juvenile offender telephone platforms, emergency communications networks, managed voice infrastructure, and integrated audio-visual production services with embedded voice components—reflecting a shift from legacy on-premises PBX systems toward managed, cloud-based, and integrated solutions that consolidate voice, video, and data communications.

Issuing bodies span state departments (Texas agencies, Illinois Department of Innovation and Technology, Washington Military Department, California Governor's Office of Emergency Services), counties (Orange County Transportation Authority, Sauk County, Collier County, Hillsborough County, Santa Clara County), cities (Austin, Doral, Detroit, Ocala), school districts (Fort Bend ISD, Temple ISD, Eugene School District, Northside ISD, Parkway School District), transit authorities (Orange County Transportation Authority), and special-purpose districts (Central Health, Peachtree City Airport Authority). Texas agencies and school districts dominate recent activity. Geographic concentration appears in Texas (multiple solicitations from state agencies, school districts, and transit authorities), Illinois (state voice and data procurement), Florida (county and city telephony systems), California (state emergency services), and Washington (state emergency management satellite communications). Representative opportunities include Fort Bend Independent School District's October 21, 2026 RFP for districtwide life-safety managed facilities voice network and managed communication services; Temple Independent School District's August 10, 2026 RFI for fully cloud-hosted unified communications as a service targeting March 2028 implementation across 18 facilities and 1,000 endpoints; the Texas Juvenile Justice Department's April 24, 2026 RFO for juvenile offender telephone and video call systems across eight facilities with single-contract award intent and 23.70% VetHUB subcontracting goals; Orange County Transportation Authority's July 27, 2026 IFB for maintenance support services on 248 Harris M-7300 mobile radios and Conduent processors across a 218-bus paratransit fleet with $200,000 estimated value; and the City of Austin's July 20, 2026 RFP for enterprise telephony and unified communications system replacement at Austin-Bergstrom International Airport consolidating Cisco Unified Communications Manager and NEC SV8500 systems into a single premises-based VoIP platform with 48-month initial term and two optional 36-month renewals.