UNSPSC 81161716: IT non outsourced voice services

Non-voice business process outsourcing is a subsection of BPO in which employees do not work in call centers or other areas where they would talk with customers, but are placed in jobs performing back-office tasks; thus, they do not use their voice.

UNSPSC 81161716 IT non-outsourced voice services, a Commodity code, encompasses the design, implementation, and ongoing management of telephone systems, unified communications platforms, and voice infrastructure that state and local governments operate in-house rather than fully outsource to managed service providers. Recent solicitations show state and local agencies procuring premises-based and cloud-hosted voice systems, inmate telephone and video visitation networks, emergency communications infrastructure, and related cabling and integration services—often bundled with video conferencing, unified messaging, call recording, and workforce collaboration features. The code spans a broad mix of issuing bodies: state departments, county governments, cities, independent school districts, regional transit authorities, and special-purpose districts such as airport authorities and utility commissions. State departments (Texas Education Agency, Texas Juvenile Justice Department, Illinois Department of Innovation and Technology, Washington Military Department) and independent school districts (Fort Bend ISD, Temple ISD, Northside ISD, Eugene School District 4J, Parkway School District) appear frequently as repeat buyers. Counties (Orange County Transportation Authority, Sauk County, Hillsborough County, San Mateo County) and cities (Austin, Detroit, Doral, Ocala) round out the issuing-body mix, reflecting the technology's critical role in operations spanning education, public safety, emergency management, utilities, and transportation.

Recent activity concentrates in Texas, Illinois, Florida, California, Washington, and Georgia, with representative opportunities including the Texas Education Agency's RFP for audio-visual and hybrid meeting support services (due October 21, 2026), the Washington Military Department's RFP for Low Earth Orbit satellite internet connectivity for emergency alert broadcast networks (due December 3, 2026, with pre-bid October 21), the City of Austin's RFP for enterprise telephony system replacement at Austin-Bergstrom International Airport (due August 27, 2026), and San Mateo County's RFP for domain migration and implementation services tied to California Assembly Bill 1637 (due November 4, 2026). Sauk County, Wisconsin's RFP for an inmate telephone, video visitation, and tablet system (due August 26, 2026) and Fort Bend Independent School District's RFP for districtwide life-safety managed voice network and communications services (due October 21, 2026) exemplify the education and correctional facility segments. Contract values range from approximately $45,000 (Illinois DoIT Metro Ethernet connectivity) to $567,344.50 (Eugene School District 4J VoIP implementation) in one-time fees, with ongoing annual service costs often reaching six figures. Set-asides, preference programs, and cooperative purchasing vehicles (Texas DIR cooperative contracts, OETC volume agreements, Region 7 Purchasing Cooperative) feature prominently in recent notices, and many solicitations emphasize cybersecurity, WCAG accessibility compliance, prevailing wage requirements, and business diversity participation goals including VetHUB, minority-owned, women-owned, and small-business preferences.