UNSPSC 81161716: IT non outsourced voice services

Non-voice business process outsourcing is a subsection of BPO in which employees do not work in call centers or other areas where they would talk with customers, but are placed in jobs performing back-office tasks; thus, they do not use their voice.

UNSPSC 81161716 IT non-outsourced voice services, a Commodity code, encompasses state and local procurement of specialized telecommunications infrastructure and services—fiber-based metro Ethernet transport, managed broadband connectivity, inmate telephone and video systems, satellite voice communications, mobile radio and data terminal maintenance, access control and CCTV integration, emergency management software, employee intranets, network infrastructure, VoIP telephone systems, mass notification platforms, and NG911 program support. The code sees activity from a mix of issuing bodies: state departments of information technology, counties, municipalities, school districts, correctional and detention facilities, transportation authorities, and special districts. Illinois Department of Information Technology, County of San Mateo Parks Department, Sauk County Jail (Wisconsin), Orange County Transportation Authority (California), Hillsborough County (Florida), DeKalb Public Health (Georgia), and various Texas and Washington state agencies appear as repeat solicitors. Work being procured ranges from last-mile connectivity (fiber-based point-to-point metro Ethernet to connect agency locations to network POPs), managed services for remote field operations in geographically challenging areas, inmate communication systems with revenue-sharing models, mobile radio and data terminal maintenance for transit fleets, and enterprise-scale VoIP and broadband infrastructure upgrades. Recent solicitations include the Illinois Department of Information Technology RFQ 27448DOITTELECB53267 (fiber-based metro Ethernet to Hardin Bridge location, 100 MB bandwidth, $45,000 estimated value, due July 30, 2026), County of San Mateo RFP 2026RFP00539 (managed broadband connectivity for parks, terrestrial wireless or satellite technologies, 99.5% uptime requirement, due July 3, 2026), Sauk County RFP 202601SCJ (inmate telephone and video visitation system with 17 wall-mounted phones and 197 tablets, due August 26, 2026), and Orange County Transportation Authority IFB 250403 (maintenance for 248 Harris mobile radios and data terminals, $200,000 estimated value, due July 27, 2026).

Geographic concentration spans California, Florida, Georgia, Illinois, Kansas, Mississippi, Missouri, Texas, Washington, and Wisconsin, with Illinois, California, Florida, and Texas showing the most recent activity. The code sees mixed procurement modalities—competitive RFPs, RFQs, IFBs, sole-source designations, and cooperative purchasing arrangements. Collier County (Florida) moved to sole-source satellite-based communications through Skybase Communications; DeKalb Public Health (Georgia) sought WordPress intranet development with Microsoft 365 integration on an eight-week delivery timeline; Region 7 Purchasing Cooperative (Texas) established multi-year network systems catalogs with estimated expenditures of $12.011 million (NET2628, due July 28, 2026). The Texas Department of Information Resources issued RFO DIRCPOTXA610 for TEX-AN cellular, wireless, pager, and satellite services across all state agencies, an indefinite-quantity contract with responses due July 23, 2026. Set-asides and local preferences appear in several solicitations—San Mateo applies 5–10% preferential points for local and small businesses; Hillsborough County and other Florida jurisdictions invoke mandatory affidavits on foreign ownership and human trafficking compliance; Illinois requires vendor certifications on collective bargaining and environmental compliance. Activity is steady across multiple service lines and jurisdictions, indicating sustained demand for infrastructure modernization, emergency communications upgrades, and network connectivity solutions in correctional facilities, transportation systems, schools, and municipal operations.