911 Cellular and VoIP Emergency Call Migration Services
Cancelled State & local contract opportunity Posted
- Solicitation number
- ITN-07155
- State
- Florida
- Responses due
Opportunity facts
- Jurisdiction
- NIGP codes
- 92827 Communications Systems Maintenance And Repair, Vehicle (Including Installation And Removal Services)
- 91522 Communications Marketing Services
- 91579 Telecommunication Services (Not Otherwise Classified)
- 91575 Telephone Services, Cellular
- 20827 Communications: Networking, Linking, Etc. (Includes Clustering Software)
- 91812 Analytical/Predictive Studies And Surveys (Consulting)
- UNSPSC codes
- 43232910 Wireless software
- 72151600 Specialized communication system services
- 80171505 Communication planning
- 80172000 Professional communication services
- 80172002 Project based communications service
- 81111708 Telecommunications planning services
- 81161700 Telecommunication Services
- 83111600 Mobile communications services
Opportunity details come from vendor.myfloridamarketplace.com. Updated .
About this opportunity
The Central Florida Tourism Oversight District is seeking a consultant to enable 911 wireless and VoIP calls made within the District boundaries to be routed directly to the District's 911 Communications Center, with services to be completed within 120 days of contract execution. The consultant must consult and collaborate with state and federal regulators to ensure compliance with necessary standards and regulations, including FCC requirements for precise caller location information. Key objectives include transitioning routing of wireless and VoIP calls to the District's dispatch system, replacing CAMA connections to Orange County 911 with diverse SIP connections, and rerouting all wireless and VoIP calls originating within the District to the Reedy Creek Fire Department Public Safety Answering Point. The consultant must submit various deliverables, including a detailed network assessment, call routing algorithm design, mapping flow charts, compliance checklist, integration plan, and preliminary timeline. The District will evaluate proposals based on qualifications (30%), time schedule (35%), and approach/methodology (35%), with potential bonus points for local, veteran, and Opportunity Zone vendors. The award is subject to Chapter 112 of the Florida Statutes governing conflict of interest.
The solicitation does not specify any set-aside designations or restrictions on the types of organizations that can respond. The incumbent vendor or current contractor is not mentioned, and the existing infrastructure or technology that requires integration is not detailed. The budget range or potential award value is also not provided in the documentation.
Opportunity text
SCOPE OF SERVICES OVERVIEW
The Central Florida Tourism Oversight District ("District") requires a consultant to enable 911 wireless and VoIP calls made within District boundaries to be routed directly to the District's 911 Communications Center. Services are to be complete within 120 days of contract execution.
COMPLIANCE WITH FEDERAL AND STATE REGULATIONS
Consult and collaborate with State and Federal regulators to ensure compliance with necessary standards and regulations. Consultant will ensure 911 operations comply with Federal Communications Commission ("FCC") and state regulations. FCC regulations require wireless carriers to provide information that is precise to Public Safety Answering Points ("PSAPs"). Consultant will provide precise location of callers including the longitude and latitude of the callers.
Design an efficient call flow plan for a self-operated Public Safety Answering Point ("PSAP") to enhance Smart 911 operation and eliminate routing through Orange County.
OBJECTIVES
- Consult and negotiate with State and Federal regulators to identify the required compliances and standards.
- Engage with the relevant regulatory bodies and provide the required documentation and data to meet all compliance standards.
- Secure approval from the State of Florida to migrate wireless and VoIP calls to District dispatch.
- Transition routing of wireless and VoIP calls to District's dispatch system.
- Ensure District alignment with federal and state regulations.
- Replace current CAMA connections to Orange County 911 with diverse SIP connections.
- Implement new diverse SIP connections to Osceola County 911.
- Reroute all wireless and VoIP calls originating within the District to the Reedy Creek Fire Department Public Safety Answering Point ("PSAP"). The current routing via Orange County 911 tandem will be modified to make Reedy Creek Fire Department PSAP the primary PSAP for all wireless and VoIP calls.
- Testing of all implementations and connections.
DELIVERABLES
Consultant shall submit to Owner the following Deliverables:
1. Detailed Network Assessment: To understand the existing cellular node architecture, bandwidth, and operational redundancies.
2. Call Routing Algorithm Design: Creating a decision-making logic that would determine how calls are rerouted to the District's system.
3. Mapping Flow Charts: Visual depictions to outline the new call path functionalities.
4. Compliance Checklist: Ensuring the system meets all local, state, and federal regulations for emergency communications.
5. Integration Plan: A roadmap for integrating the new system with the local dispatch operations.
6. Preliminary Timeline: A high-level Gantt chart or similar timeline representation.
PROJECT TIMELINE
Required delivery is within 120 days of contract execution.
Files
| File | Type | Posted |
|---|---|---|
| ITN C006476 911 Call Migration Project.pdf |
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