UNSPSC 43232910: Wireless software

Software to enable Wireless capabilities in a network

UNSPSC 43232910 Wireless software, a Commodity code, encompasses call center telephony systems, unified communications platforms, and AI-powered chatbot solutions that state and local governments are actively procuring to handle high-volume customer interactions and streamline internal communications workflows. Recent opportunities show universities, counties, cities, and transit authorities soliciting software for call handling, emergency dispatch interoperability, student support automation, and multi-channel service delivery, with pricing structures spanning per-seat licensing, SaaS subscriptions, and consumption-based models. The mix of issuing bodies includes higher-education institutions (University of Georgia, University of North Georgia, Washington State Office of Superintendent of Public Instruction), county IT departments (Gwinnett County, Georgia), municipal utilities (Orlando Utilities Commission), and regional planning authorities (North Florida Transportation Planning Organization), indicating demand across institutional customers with complex internal and public-facing communication needs. Geographic activity concentrates in Georgia, Washington, Florida, and California, with representative recent solicitations including the University of Georgia's call center software RFP due July 31, 2026 (51800ERFP0018072027), serving approximately 10,000 monthly inbound calls; the Washington Military Department's statewide Computer Aided Dispatch interoperability platform RFP due July 30, 2026 (RFP26-012), valued at $3 million to $4.8 million over five years; and the City of Tucson's AI chatbot enterprise automation platform RFP due July 13, 2026 (260218), structured as a cooperative agreement with $25 million estimated annual nationwide purchase volume and requiring phased implementation across city departments with milestone-based pricing and NIST-compliant data security.

State and local buyers are emphasizing real-time response capabilities, multi-channel integration with existing systems (CAD platforms, student information systems, ERP environments), and robust security compliance (NIST SP 800-53, FedRAMP, StateRAMP, encryption at AES-256 minimum, role-based access controls aligned with CJIS and FERPA standards). Implementation timelines range from 180 days to multi-year phased rollouts, with contract terms typically one to five years and renewal options. Evaluation criteria weight technical approach heavily alongside pricing, with preference scoring available in Washington and other jurisdictions for small business and veteran-owned vendors. Vendors should monitor cooperative purchasing mechanisms—the State of Oregon's participation in RFxPremier Data Communications (effective July 13, 2026) signals continued use of master agreements to expand purchasing reach across eligible entities including K-12 schools, higher-education institutions, cities, counties, transit authorities, and nonprofits. Call center and customer service automation remain active market segments, while emerging AI-driven service automation and accessibility remediation platforms represent new procurement areas where wireless software capabilities are converging with broader enterprise communication infrastructure upgrades.