23EHSLCWHEELCHAIROMRFR: Wheelchair Operations Manager RFR

The Commonwealth of Massachusetts, through the Executive Office of Health and Human Services (EOHHS), is issuing a Request for Responses (RFR) to contract with a single qualified entity to serve as an Operations Manager to support the administration of the Wheelchair Loaner Program and Community Provider Wheelchair Repair Program. The selected Operations Manager will be responsible for a range of tasks, including planning and implementing the Wheelchair Repair Program, performing loaner wheelchair delivery and pickup, conducting fleet management, providing customer service, and overseeing billing and payments. The contract term will be through August 31, 2025, subject to the availability of state and federal funding and EOHHS approval. Proposals are due by March 13, 2023, and a Bidders Conference will be held virtually on February 15, 2023. EOHHS has approximately $3.7 million in American Rescue Plan Act (ARPA) funding available for the implementation of these two wheelchair initiatives, including the costs for the Operations Manager.

The RFR does not specify any set-aside designations or restrictions on the types of organizations that can respond. EOHHS is seeking a single qualified contractor to serve as the Operations Manager and has defined minimum qualifications, with a strong preference for additional preferred qualifications such as prior experience providing maintenance and repair of assistive technology and collaborating with organizations to deliver services to persons with disabilities. The RFR does not provide details on any incumbent vendors or current contractors, nor does it specify a budget range or award value for the contract.