2025-020-RFP Employee Assistance Program (Five (5) Year Multiyear Contract)

DeKalb County Government is seeking electronic proposals for a comprehensive five-year Employee Assistance Program (EAP) contract through Solicitation No. 2025-020-RFP. The procurement targets a vendor capable of providing EAP services for approximately 7,000 full-time and part-time county employees, including services for their spouses/domestic partners, dependents, and household members. Required services encompass comprehensive assessments, counseling, crisis intervention, and referral services delivered through multiple communication channels including phone, video-based counseling, online chat, email, and face-to-face interactions. The county is requesting pricing for three distinct service tiers based on counseling sessions per person per problem per contract year: Tier 1 with four sessions, Tier 2 with six sessions, and Tier 3 with eight sessions. Proposal submissions are due by April 16, 2025, at 3:00 p.m. ET, with a non-mandatory pre-proposal conference scheduled for March 24, 2025, via Zoom. Evaluation criteria will likely include service comprehensiveness, vendor experience in managing EAP programs, and ability to deliver confidential, privacy-focused support for employees facing personal and professional challenges.

The solicitation includes a 20% Local Small Business Enterprise (LSBE) participation requirement, with proposers required to attend a mandatory LSBE meeting and potentially receive preference points for LSBE participation. This suggests a strong emphasis on supporting local, smaller business ecosystem engagement. While specific budget ranges are not explicitly detailed in the provided documentation, the five-year multiyear contract structure and coverage for 7,000 employees indicates a potentially significant contract value. The county will award the service tier deemed most beneficial, suggesting flexibility in final contract determination. Proposers must demonstrate professional experience in managing comprehensive EAP services, with a focus on delivering holistic support across various personal and professional domains. The contract is set to begin within ten days of the Notice to Proceed and will continue for 1,825 days, providing a stable, long-term service commitment for DeKalb County employees.