VANCHCS Customizable Communication Platform Digital Signage
Closed Solicitation Posted
- Solicitation number
- 36C26126Q1125
- Agency
- Veterans Integrated Service Network 21 Veterans Health Administration, Department of Veterans Affairs
- Responses due
- Set-aside
- Service-Disabled Veteran-Owned Small Business
Opportunity facts
- NAICS code
- 541519 Other Computer Related Services
- Place of performance
- Mather, California 95655, United States
- Points of contact
-
- Victoria Torres victoria.torres@va.gov (702) 791-9000
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 21 seeks a customizable digital communication platform (PatientPoint or equal) for the VA Northern California Healthcare System, with proposals due September 4, 2026 at 11:00 AM PDT. This procurement is a 100% Service-Disabled Veteran-Owned Small Business set-aside under 38 U.S.C. 8127.
Place of performance is Mather, California (main campus) and 12 Community Based Outpatient Clinics throughout Northern California. The requirement consists of 61 digital screens (50 to 65 inches) with associated hardware, software, installation, maintenance, training, and customer support. The contract term is one-year base period (September 15, 2026 through September 14, 2027) plus four one-year options. All products must be new, commercial-grade equipment with full warranty and maintenance provided by the contractor at no additional cost throughout the contract lifecycle.
Technical requirements include closed captioning for a minimum 30-minute prerecorded video content loop; a healthcare content library containing more than 3,000 professionally developed health-education segments; installation within one week (Monday through Friday, 8:00 a.m. to 4:00 p.m.) unless otherwise coordinated; up to 10 screen relocations per contract year at no additional cost; remote monitoring and 12-hour content update capability (24/7, including weekends and holidays); and contractor-furnished cellular connectivity or equivalent Wi-Fi solution. The contractor obtains and pays for permits, inspections, and electrical work. Remote onboarding training is included in the base period and each option year.
The NAICS code is 541519, Other Computer Related Services (size standard: 150 employees). Evaluation weighs Technical Capability (including subcontracting limitations compliance), Technical Experience implementing comparable healthcare communication solutions, and Price. Offerors may propose different unit prices for the base year and individual option years; pricing evaluation is based on total contract value across all CLINs covering base period plus all option years combined. Questions were due August 20, 2026; amendments posted through September 3, 2026 addressed deadline extensions and clarifications regarding full transition to new platform, pricing methodology, and scope of work.
Notice text
5 versions
Update #5 · Latest ·
09.03.2026
The purpose of this amendment is to provide an answer to a question that was previously missed prior to issuing
the previous amendment.
09.02.2026
The purpose of this amendment is to provide clarification/answer to the last question received.
08.27.2026 36C26126Q1125 0002
The purpose of this amendment is to provide answers to questions received.
08.26.2026 36C26126Q1125 0001
The purpose of this amendment is to extend the submission of quotations to September 04, 2026 at 11:00AM PDT to
allow time for answers to questions received to be posted
VA NORTHERN CALIFORNIA HEALTHCARE SYSTEM CUSTOMIZABLE COMMUNICATION PLATFORM PATIENTPOINT OR EQUAL
Please see attached request for quote for requirement details.
Submission of your response shall be received no later than August 31, 2026 at 1500 PDT at victoria.torres@va.gov.
Any question or concerns regarding this solicitation should be forwarded in writing via email to the Point of Contact listed at Victoria Torres, Contract Specialist,victoria.torres@va.gov by August 20, 2026 at 1500 PDT
Update #4 ·
09.02.2026
The purpose of this amendment is to provide clarification/answer to the last question received.
08.27.2026 36C26126Q1125 0002
The purpose of this amendment is to provide answers to questions received.
08.26.2026 36C26126Q1125 0001
The purpose of this amendment is to extend the submission of quotations to September 04, 2026 at 11:00AM PDT to
allow time for answers to questions received to be posted
VA NORTHERN CALIFORNIA HEALTHCARE SYSTEM CUSTOMIZABLE COMMUNICATION PLATFORM PATIENTPOINT OR EQUAL
Please see attached request for quote for requirement details.
Submission of your response shall be received no later than August 31, 2026 at 1500 PDT at victoria.torres@va.gov.
Any question or concerns regarding this solicitation should be forwarded in writing via email to the Point of Contact listed at Victoria Torres, Contract Specialist,victoria.torres@va.gov by August 20, 2026 at 1500 PDT
Update #3 ·
08.27.2026 36C26126Q1125 0002
The purpose of this amendment is to provide answers to questions received.
08.26.2026 36C26126Q1125 0001
The purpose of this amendment is to extend the submission of quotations to September 04, 2026 at 11:00AM PDT to
allow time for answers to questions received to be posted
VA NORTHERN CALIFORNIA HEALTHCARE SYSTEM CUSTOMIZABLE COMMUNICATION PLATFORM PATIENTPOINT OR EQUAL
Please see attached request for quote for requirement details.
Submission of your response shall be received no later than August 31, 2026 at 1500 PDT at victoria.torres@va.gov.
Any question or concerns regarding this solicitation should be forwarded in writing via email to the Point of Contact listed at Victoria Torres, Contract Specialist,victoria.torres@va.gov by August 20, 2026 at 1500 PDT
Update #2 ·
08.26.2026
The purpose of this amendment is to extend the submission of quotations to September 04, 2026 at 11:00AM PDT to
allow time for answers to questions received to be posted
VA NORTHERN CALIFORNIA HEALTHCARE SYSTEM CUSTOMIZABLE COMMUNICATION PLATFORM PATIENTPOINT OR EQUAL
Please see attached request for quote for requirement details.
Submission of your response shall be received no later than August 31, 2026 at 1500 PDT at victoria.torres@va.gov.
Any question or concerns regarding this solicitation should be forwarded in writing via email to the Point of Contact listed at Victoria Torres, Contract Specialist,victoria.torres@va.gov by August 20, 2026 at 1500 PDT
Update #1 ·
VA NORTHERN CALIFORNIA HEALTHCARE SYSTEM CUSTOMIZABLE COMMUNICATION PLATFORM PATIENTPOINT OR EQUAL
Please see attached request for quote for requirement details.
Submission of your response shall be received no later than August 31, 2026 at 1500 PDT at victoria.torres@va.gov.
Any question or concerns regarding this solicitation should be forwarded in writing via email to the Point of Contact listed at Victoria Torres, Contract Specialist,victoria.torres@va.gov by August 20, 2026 at 1500 PDT
Attachments
| File | Type | Posted |
|---|---|---|
| 36C26126Q1125 0004.pdf | ||
| 36C26126Q1125 0003.pdf | ||
| 36C26126Q1125 0002.pdf | ||
| 36C26126Q1125 0001 Extend Date of Quote Submission Amendment.pdf | ||
| 36C26126Q1125 VANCHCS Customizable Communication Platform Digital Signage.pdf |
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