36C26126Q1125 0002.pdf

5. PROJECT NUMBER (if applicable)

CODE7. ADMINISTERED BY

2. AMENDMENT/MODIFICATION NUMBER

CODE

6. ISSUED BY

8. NAME AND ADDRESS OF CONTRACTOR

4. REQUISITION/PURCHASE REQ. NUMBER3. EFFECTIVE DATE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED

PAGE OF PAGES

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED

BPA NO. 1. CONTRACT ID CODE

FACILITY CODECODE

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

E. IMPORTANT:

is extended,

(a) By completing Items 8 and 15, and returning __________ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY is not extended.

12. ACCOUNTING AND APPROPRIATION DATA

(REV. 11/2016)

is required to sign this document and return ___________ copies to the issuing office.is not, A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

15C. DATE SIGNED

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER

Contractor

16C. DATE SIGNED

14. DESCRIPTION OF AMENDMENT/MODIFICATION

16B. UNITED STATES OF AMERICA

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER 16A. NAME AND TITLE OF CONTRACTING OFFICER

15B. CONTRACTOR/OFFEROR

STANDARD FORM 30 PREVIOUS EDITION NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.243

(Type or print) (Type or print)

(Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

(Number, street, county, State and ZIP Code)

(If other than Item 6)

(Specify type of modification and authority)

(such as changes in paying office, appropriation date, etc.)

(If required)

(SEE ITEM 11)

(SEE ITEM 13)

(X)

CHECK

ONE

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

(Signature of person authorized to sign) (Signature of Contracting Officer)

1 9

00261

Department of Veterans Affairs Network Contracting Office 21 VA Southern Nevada Healthcare System 6900 N. Pecos Road, Building 6 North Las Vegas NV 89086

00261

Department of Veterans Affairs Network Contracting Office 21 Southern Nevada Healthcare System 6900 N. Pecos Road, Building 6 North Las Vegas NV 89086

To all Offerors/Bidders

36C26126Q1125

08-17-2026

X

X X

The purpose of this amendment is to provide answers to questions received.

1. Are closed captions required for prerecorded video content, live content, or both?

Closed captioning is required for the minimum 30-minute prerecorded video content loop. The solicitation does not require live captioning.

2. Must the solution provide automatic caption generation capabilities?

Automatic caption generation is not required. The contractor shall provide closed-captioned video content in accordance with applicable accessibility requirements.

3. Does the Government intend to provide caption files?

The Government does not intend to provide caption files for contractor-provided video content.

The contractor shall ensure that video content provided as part of the proposed solution includes appropriate closed captioning and complies with applicable accessibility requirements.

4. Is support for standard caption formats such as SRT or VTT sufficient to meet this requirement?

The proposed solution shall support closed captioning for the required prerecorded video content. The Government does not require a specific caption file format.

5. Is the requirement 40 initial installations or 61?

The requirement is for 61 digital screens. The quantity of 40 associated with CLIN 0006 is the PatientPoint reference installation quantity. The solicitation specifically states that an offeror providing an equal product or software solution should quote installation at 61 each.

6. Why are there 57 cellular devices for 61 screens?

Offerors shall price the quantities identified in the solicitation. The contractor shall provide connectivity necessary to support operation of the digital signage system in accordance with the solicitation requirements.

7. How many screens go to each of the 13 locations?

Final screen locations and quantities by facility will be coordinated with the awarded contractor based on operational requirements and site conditions.

8. Which sites already have PatientPoint equipment?

Each VANCHCS location identified in the solicitation currently has at least one PatientPoint screen installed. The existing PatientPoint equipment is owned by the contractor, a SDVOSB distributor, who previously held the contract and will be removed by that contractor. No contract is currently in place, so there is not an incumbent.

9. Is existing equipment Government-owned, incumbent-owned, or contractor-owned?

The existing digital signage equipment is owned by the contractor who previously held the contract. The prior contractor is responsible for removing its existing equipment from locations identified by the Government to facilitate installation of the new system.

10. Who removes and disposes of existing equipment?

The prior contractor will be responsible for removing its existing equipment. The Government will coordinate with the prior contractor regarding removal of the prior contractor owned equipment prior to or in coordination with installation of the new system.

11. What does “10 moves per year per Station” mean?

“Per Station” refers to the overall VA Northern California Health Care System requirement, inclusive of all covered locations. The maximum is 10 screen moves per contract year across VANCHCS, inclusive of all screens. Relocations include the labor and materials necessary to disconnect, move, reinstall, and return the equipment to operational condition.

12. Why do the option-year CLINs include only five moves?

The price schedule contains a quantity of five for the move CLIN in each applicable contract period; however, the Statement of Work establishes the requirement that the contractor be able to move and reinstall screens up to 10 times per year per Station, inclusive of all screens, at no additional cost to the Government. The move CLIN quantity should not be interpreted as reducing the SOW requirement.

13. Are electrical permits required, and who pays permit and inspection fees?

The contractor shall obtain and pay for any permits, inspections, and associated fees required to complete the installation in accordance with applicable Federal, state, local, and facility requirements.

14. Are circuits and panels available at the 20 outlet locations?

Existing electrical infrastructure and power availability vary by installation location. The Government anticipates the installation of up to 20 new electrical outlets as identified in the solicitation. The contractor shall evaluate the electrical requirements at each installation location and provide all labor, materials, connections, and installation necessary to support a complete and operational system in accordance with the solicitation requirements.

15. What wall types and mounting conditions exist at each location?

Offerors shall base proposals on standard commercial healthcare facility construction conditions. Mounting requirements will be validated at the applicable installation locations during implementation, and the contractor shall provide the labor and materials necessary to complete a safe and operational installation in accordance with the solicitation requirements.

16. Are seismic restraints or engineering calculations required?

The contractor shall provide safe and secure mounting for all displays and comply with applicable Federal, state, local, and VA facility requirements. Any required mounting hardware, restraints, or related installation materials shall be included in the contractor's price.

17. What are the maintenance response and restoration times?

The contractor shall provide ongoing maintenance and support for the communication system throughout the contract period. The contractor shall remotely monitor system functionality, identify equipment or system issues, and notify the Government when a display or associated equipment is malfunctioning or requires maintenance. The contractor shall troubleshoot and repair system issues in accordance with the requirements of the solicitation. These response and repair requirements apply to all covered VANCHCS locations.

18. Is there a limit on covered service calls?

No. The contractor shall provide the maintenance and support necessary to maintain continuous operation of the system throughout the contract period in accordance with the solicitation requirements.

19. Who pays for damage caused by patients, VA personnel, vandalism, or construction contractors?

The contractor shall maintain and warranty the system as specified in the solicitation. Warranty coverage does not include intentional misuse, vandalism or Government-caused damage.

20. How and when may annual lease/service CLINs be invoiced?

Invoices are to be submitted upon delivery and Government acceptance, rather than quarterly or semi-annually. Invoices must be submitted electronically in accordance with VAAR 852.232-72 and applicable VA Financial Services Center requirements.

21. Does the 12-hour content-update requirement apply after hours, weekends, and holidays?

Yes. The 12-hour content-update requirement applies 24/7, including after hours, weekends, and holidays. The SOW requires the Account Manager to coordinate updates to Government-provided communication materials within 12 hours of receipt and requires the Government to have independent publishing capability during normal and urgent conditions.

22. Does each option-year onboarding CLIN require onboarding again, or only refresher training?

The pricing schedule includes a remote onboarding training CLIN in the base period and in each option year. Vendors should therefore price the applicable onboarding CLINs as specified in the solicitation. The SOW also requires periodic training for authorized Government users.

23. Is on-site training required anywhere, or is all training remote?

The solicitation identifies remote webinar training in the pricing schedule and does not establish a separate on-site training requirement. The contractor must provide periodic training for authorized Government users on operation of the system, including content management and graphics features.

24. What cellular carriers have confirmed adequate indoor coverage at each location?

The contractor shall provide cellular connectivity sufficient to support the operation of the digital signage system at each installation location. The contractor is responsible for determining the appropriate cellular carrier and service for each location and for providing all associated recurring cellular/data service costs throughout the base and option periods. Connectivity shall be validated during implementation to ensure reliable system operation.

25. Does the VA require a site walk-through before pricing?

A pre-award site walk-through is not required. Offerors shall base their proposals on the solicitation requirements and shall validate site-specific installation conditions during implementation.

Healthcare Content Library

26. How should an equal-product bidder demonstrate that its 3,000-plus healthcare segments are Government approved?

An “or equal” offeror should provide sufficient descriptive literature to demonstrate that its proposed healthcare content library meets the solicitation requirements, including the required quantity, professional development, and subject areas. The solicitation requires all displayed content to be approved in accordance with applicable VA policies and processes. Refer to Section E.9, 52.212-2 Evaluation Criteria, of the solicitation.

27. Must existing PatientPoint content be migrated?

No. The contractor must provide a content management system capable of accommodating Government-provided content and other required screen-ready content.

28. What happens to the equipment at termination—contractor removal, VA purchase, or transfer to a successor?

At the end of the contract period, the contractor shall remove its equipment from the VANCHCS locations unless otherwise directed by the Government. The contractor shall coordinate removal with the Government to minimize disruption to facility operations.

29. Who pays for removal, wall repair, and freight at the end of the lease?

The contractor shall be responsible for the costs associated with removal, transportation, and restoration of areas affected by removal of its equipment at the end of the contract period, unless otherwise directed by the Government.

30. Does VANCHCS currently have an incumbent contractor providing the patient communication/digital signage services described in this solicitation?

No. A contract previously was awarded but the option was not exercised in 2025, so there isn’t a contract currently in place. PatientPoint previously provided the patient communication/digital signage services for VANCHCS through a SDVOSB distributor under the prior contract. The previous contract has concluded. The system previously deployed under that contract utilized PatientPoint Government digital communication technology.

31. Are PatientPoint displays, media players, cellular equipment, software, or related components currently installed?

PatientPoint equipment associated with the previous contract remains installed at VANCHCS locations. The installed equipment is owned by PatientPoint. The Government will coordinate with the applicable parties regarding removal of the existing equipment. The successful contractor shall coordinate installation of the new system as necessary to support transition from the existing equipment to the new system.

32. Why did the healthcare library requirement increase from 250–300 segments to more than 3,000?

The current solicitation establishes a requirement for a professionally developed healthcare library containing no less than/more than 3,000 health-education segments covering preventive health, wellness, disease management, patient safety, seasonal health messaging, and Government-approved informational campaigns.

33. Will the Government consider an equivalent healthcare library containing fewer than 3,000 segments?

No. The proposed healthcare-content library shall meet the minimum requirement of more than 3,000 health-education segments identified in the solicitation.

34. What constitutes an individual “health-education segment”?

A health-education segment is an individual, professionally developed, screen-ready healthcare educational asset intended for display through the digital signage system. Examples may include videos, animations, graphics, infographics, patient-education modules, wellness messages, disease-management materials, seasonal health messaging, and Government-approved informational campaigns.

35. May an SDVOSB prime contractor satisfy the healthcare-content requirement through a professionally developed third-party library?

Yes. A professionally developed third-party library may be used if it is appropriately licensed, integrated with the proposed solution, meets all solicitation requirements, and the prime contractor remains responsible for contract performance and compliance with applicable SDVOSB limitations on subcontracting.

36. What does “Government-approved library” mean?

The healthcare-content library shall consist of professionally developed content that is appropriate for use in a VA healthcare environment. Content displayed on VANCHCS digital signage shall be subject to applicable VA policies and VANCHCS approval requirements.

37. What documentation should an “or equal” offeror provide to demonstrate compliance with the healthcare-content requirement?

Refer to Section E.9, 52.212-2 Evaluation Criteria of the solicitation.

38. Will the Government consider an external media player mounted behind the display?

Yes. The Government will consider an external media player if the proposed solution meets all applicable solicitation requirements.

Installation / Moves / Connectivity

39. Should an “or equal” offeror price complete installation for all 61 displays?

Yes. Offerors proposing an “or equal” solution shall price complete installation for all 61 displays.

40. How do the 10 required moves relate to the five move CLINs?

The SOW requires the contractor to be capable of moving and reinstalling screens up to 10 times per year per Station, inclusive of all screens, at no additional cost to the Government. The price schedule contains a separate move CLIN with a quantity of five. The five-unit CLIN does not eliminate or reduce the SOW's 10-move requirement.

41. Does “Station” refer to VANCHCS collectively or each facility?

For purposes of the 10-move requirement, “Station” refers to VANCHCS collectively, inclusive of the covered medical centers and CBOCs. The 10 moves are therefore inclusive of all screens throughout the VANCHCS system, rather than 10 moves at each individual facility.

42. Is contractor-furnished cellular connectivity acceptable, and may another independent Internet solution be used?

Yes. Contractor-furnished cellular connectivity or another stand-alone Wi-Fi equivalent connectivity solution independent of the VA network is acceptable, provided the solution meets all applicable solicitation requirements.

43. Does the one-week installation timeframe mean all 61 screens must be installed within one week?

Yes. The solicitation states that installation is to be accomplished between 8:00 a.m. and 4:00 p.m., Monday through Friday, within a one-week timeframe unless otherwise agreed upon with the VA primary point of contact. Installation scheduling will be coordinated with facility personnel to minimize disruption, and phased installation may be permitted based on operational requirements and site conditions.

44. What technical documentation should an “or equal” offeror provide?

Refer to E.9 52.212-2 Evaluation Criteria of the solicitation.

45. Can the VA provide the locations and run lengths for the 20 electrical outlets?

The contractor shall coordinate the final locations and electrical requirements for the 20 outlets with the Government during implementation. Offerors shall include all labor, materials, connections, and installation necessary to provide the required electrical outlets and a complete, operational system.

46. Please clarify the definition of “Station” for the 10 annual moves.

For this requirement, “Station” refers to the overall VA Northern California Health Care System (VANCHCS). The requirement is for a maximum of 10 screen moves/reinstallations per year across the entire VANCHCS system, inclusive of all screens and covered locations, at no additional cost to the Government.