V999-- VT Transportation Broker

The Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 1 is soliciting quotes for non-emergency medical transportation (NEMT) services for veteran beneficiaries across multiple medical facilities in New England. The VA seeks a five-year firm fixed-price Indefinite Delivery/Indefinite Quantity (IDIQ) contract with five consecutive one-year ordering periods to provide comprehensive transportation services including taxi, wheelchair van, litter, Basic Life Support (BLS) ambulance, and Advanced Life Support (ALS) ambulance services operating 24 hours per day, seven days per week. Key requirements include "through the door" assisted transportation, driver qualifications with first aid and CPR certification, use of the VetRide Vendor Portal for trip management, and maintenance of a 99% customer satisfaction rate. Evaluation will be based on past performance, technical capability, and price, with the government reserving the right to select the quote providing the best overall benefit. The question submission deadline was May 21, 2025, amendments were published by May 26, 2025, and quotes are due by November 17, 2025, at 17:00 EST.

This solicitation is set aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSB) and Veteran-Owned Small Businesses (VOSB), with strict compliance requirements and potential penalties for misrepresentation. The contract includes a minimum annual guarantee of $1,500 and an ordering ceiling of $5,500,000 per year, with a total contract value of $22.5 million over the five-year period. Performance services will commence on February 1, 2026, and continue through January 31, 2031, covering transportation across Vermont, New Hampshire, Massachusetts, Maine, Rhode Island, and Connecticut, with specific service locations including the White River Junction VA Medical Center and various Community-Based Outpatient Clinics (CBOCs). Contractors must respond to transportation requests with specific timeframes: 30 minutes for community care runs, 45 minutes for VA network runs, and 15 minutes for expedited local runs. The solicitation requires compliance with VAAR clause 852.219-75, limiting subcontracting to no more than 50% of government-paid amounts to non-Veteran-owned businesses, with all quotes to be submitted electronically to Sterling.Mathews@va.gov.