Non-Emergent Ambulance Transport Services for Fayetteville VAMC

The Department of Veterans Affairs VISN 6 seeks non-emergent ambulance transport services for the Fayetteville NC VA Coastal Healthcare System VA Medical Center, with proposals due November 20, 2026 at 12:00 PM ET under Amendment 0001, which extends the original closing date. Network Contracting Office 6 issued Solicitation 36C24627R0009 with no set-aside, and the amendment requires offerors to acknowledge receipt before the extended closing date.

The procurement is an indefinite-quantity contract with a $10,000 minimum guarantee and a $15,035,695.30 maximum contract value, per the solicitation file summary. The base period runs April 1, 2027 through March 31, 2028, with three option years. The estimated maximum is 33,000 trips, including 100 ALS Level 1 and 7,000 BLS trips. Place of performance is East Fayetteville, NC 28301, covering the Fayetteville VAMC and its associated CBOCs and affiliated clinics. Service is required 24/7, including weekends and holidays, as needed.

Service levels require 97% on-time performance for scheduled pickups within 15 minutes, a response to urgent transports within 30 minutes, and capacity for four simultaneous transports. Required service levels cover stretcher, BLS, ALS, Specialty Care Transport (SCT), and Critical Care Transport (CCT). Attachment A requires offerors to sign and return a CCT and SCT confirmation form covering drug and equipment capability. Listed requirements include vasopressors, cardiac and sedative medications, blood products, portable ventilators with CPAP capability, and a Zoll X Series Critical Care Monitor, with infusion systems managing up to six simultaneous IV drips.

Personnel must hold EMT or Paramedic certifications, pass background investigations, maintain current tuberculosis testing, and comply with security and HIPAA requirements. Wage Determination rates apply under the Service Contract Act. The contractor furnishes all vehicles, personnel, supplies, equipment, insurance, maintenance, uniforms, and PPE, and follows the Attachment B SOP for COVID-19 precautions and vehicle decontamination.

The price schedule includes ALS and BLS transport line items, cancellation fees, mileage beyond the 25-mile base rate, waiting time in 15-minute increments, and bariatric transport fees. Invoicing occurs monthly in arrears through the VetRide Vendor Portal or VA-approved software using HCFA 1500 forms, within 30 calendar days of service.