V119--Wheelchair Van Service

The Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 6 is soliciting bids for wheelchair van transportation services for the Salisbury VA Healthcare System and associated facilities serving veterans across multiple North Carolina counties. The contract requires 24/7/365 nonemergency wheelchair transportation services with an estimated average daily volume of 115-140 trips, with peak demand occurring between 6-9 AM and 2-5 PM. Key contract requirements include 98% compliance for patient pick-up times (within one hour for pre-scheduled trips), appropriate vehicle specifications, qualified drivers with valid licenses and acceptable driving records, COVID-19 safety protocols, and monthly reporting to the government. The government will evaluate proposals based on technical approach, past performance, and price, with the intent to award a firm-fixed price contract to the most advantageous offeror. The solicitation was posted on December 4, 2025, with quotes due by December 22, 2025, at 3:00 PM EST, and quotes must be submitted by verified vendors through email.

This contract is set aside exclusively for Service-Disabled Veteran-Owned Small Businesses (SDVOSBs) under NAICS code 485991 with a size standard of $19 million, and certified offerors must limit subcontracting to a maximum of 50% for services work. The initial performance period runs from April 1, 2026, to March 31, 2027, with an option for an additional year, allowing for potential rate adjustments based on Consumer Price Index or regional cost variances. Pricing is structured with multiple line items including base rate trips, mileage charges, cancellation fees, wait time compensation, and charges for additional passengers. The contract will be performed across multiple North Carolina counties within Veterans Integrated Service Network 6, serving the Salisbury VA Medical Center and associated facilities. The Quality Assurance Surveillance Plan establishes performance standards with financial incentives and penalties ranging from 1-5% of monthly payments for non-compliance, with oversight provided by Contracting Officer Jamie R. Sullivan, Contract Specialist Kamilah Nye, and Contracting Officer's Representative Dwayne Dye.