36C24626Q0130 0001.pdf

5. PROJECT NUMBER (if applicable)

CODE 7. ADMINISTERED BY

2. AMENDMENT/MODIFICATION NUMBER

CODE

6. ISSUED BY

8. NAME AND ADDRESS OF CONTRACTOR

4. REQUISITION/PURCHASE REQ. NUMBER 3. EFFECTIVE DATE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED

PAGE OF PAGES

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED

BPA NO. 1. CONTRACT ID CODE

FACILITY CODE CODE

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

E. IMPORTANT:

is extended,

(a) By completing Items 8 and 15, and returning __________ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY is not extended.

12. ACCOUNTING AND APPROPRIATION DATA

(REV. 11/2016)

is required to sign this document and return ___________ copies to the issuing office. is not, A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

15C. DATE SIGNED

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER

Contractor

16C. DATE SIGNED

14. DESCRIPTION OF AMENDMENT/MODIFICATION

16B. UNITED STATES OF AMERICA

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER 16A. NAME AND TITLE OF CONTRACTING OFFICER

15B. CONTRACTOR/OFFEROR

STANDARD FORM 30 PREVIOUS EDITION NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.243

(Type or print) (Type or print)

(Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

(Number, street, county, State and ZIP Code)

(If other than Item 6)

(Specify type of modification and authority)

(such as changes in paying office, appropriation date, etc.)

(If required)

(SEE ITEM 11)

(SEE ITEM 13)

(X)

CHECK

ONE

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

(Signature of person authorized to sign) (Signature of Contracting Officer)

1 4

0001 12-18-2025

659-26-1-123-0016

None

Department of Veterans Affairs Network Contracting Office 6 100 Emancipation Drive Hampton VA 23667

Department of Veterans Affairs Network Contracting Office 6 100 Emancipation Drive Hampton VA 23667

To all Offerors/Bidders

36C24626Q0130

X

X X

The purpose of this amendment is to answer questions that were addressed for solicitation 36C24626Q0130.

Jamie Sullivan Contracting Officer

Request for Information (RFI)

A. Contract Scope & Workload

1. Please provide the estimated average and peak trip volumes (daily, weekly, monthly).

Current Vendor averages 115-140 TRIPS A DAY.

2. Are historical workload data or clinic scheduling patterns available for review?

Unavailable at this time.

3. Please confirm the geographic boundaries of the service area and any expectations for out-of-county coverage.

Please see PWS section 2.

4. Are there patient populations requiring specialized transport (bariatric, behavioral health, dialysis, etc.)?

Yes.

We have recurring trips for dialysis.

We also have a lot of primary care appointments and Community Care appointments

(appointments scheduled outside the VA).

B. Performance & Quality Assurance (QASP)

5. How is the 98% on-time performance rate calculated and enforced?

Through audits and metrics provided by VetRide Software system.

6. What allowable exceptions apply (e.g., traffic, weather, clinic delays)?

None. Please see #5 pg. 66 of solicitation

7. What corrective-action processes are available before penalties are assessed?

Communication with vendor from VA staff and if necessary, a Contract Discrepancy Report (CDR) from contracting specialist.

8. Please provide the VA’s reporting template for performance compliance.

The VA’s reporting template for performance compliance cannot be provided at this time.

C. Dispatching, Communication, and Scheduling

9. Who serves as the primary contact for operational coordination or emergency escalation?

Mobility manager-Emergency Dispatcher (in office) HOD Health Administration on Duty(after hours)-Emergency.

10. What procedures apply for no-shows, cancellations, or add-on requests?

This will be provided in Vetride training.

D. Training, Licensing, and Certification

11. Please confirm all driver/attendant certification requirements (CPR, securement, HIPAA, etc.).

Please see surveillance checklist on page 34.

Drivers

All wheelchair transport drivers shall possess a driver’s license that is valid for the class of vehicle driven. Evidence of a special transportation service vehicle permit, or endorsement issued by the commissioner of public safety.

• Be at least 18 years of age and have not less than one year of experience as a licensed driver; and o For the past three years: � Have not had a driver’s license canceled or suspended.

Have a driving record clear of convictions for operating a motor vehicle or motorcycle without insurance.

Have a driving record clear of convictions for driving a motor vehicle without a valid current license for the class of vehicle driven

Have a driving and criminal record clear of convictions for driving under the influence of alcohol or a controlled substance.

12. Are any VA-sponsored training programs provided, or must contractors self-fund training?

No. Contractors must provide self-fund training.

13. What are the expectations for background checks, drug screening, and compliance tracking?

Background checks are coordinated with the VA.

Drug screening and compliance tracking are the vendors responsibility.

E. Vehicle and Equipment Standards

14. Are there standards for GPS tracking, interior cameras, or telematics systems?

No. Vendors generally have their own tracking systems.

15. What are the sanitization and maintenance documentation requirements?

Vendors are responsible for ensuring proper maintenance. The VA will conduct random surveillance. (pg 36).

F. Subcontracting & Compliance

16. Must subcontractors be pre-approved before contract award?

No.

17. How does VA interpret “similarly situated subcontractors” under VAAR 852.219-75?

Must be verified in the SBA small business search.

18. What documentation is required to demonstrate self-performance compliance?

No documentation at this time.

G. Billing & Invoicing

19. Are there defined reimbursement rates for cancellations, wait times, or multi-patient transport?

See Price Cost Schedule (pg 4 ).

20. Will the VA allow rate adjustments in subsequent option years based on CPI or regional cost variances?

Yes

H. Transition-In/Out Requirements

21. What transition period is allocated for onboarding?

Yes.

22. Will data from the outgoing contractor (e.g., trip history, dispatch logs) be shared?

Depending on what’s requested.

23. Are there specific deadlines for vehicle inspection and staff readiness?

No but the vendor should conduct all mandatory requirements stated by state and federal laws.

Staff should conduct themselves professionally and should be prepared for emergencies at all times.

Wheelchair Van Service