Travel Management Services, RFQ # 19TC1026Q0003
Closed Solicitation Posted
- Solicitation number
- 19TC1026Q0003
- Agency
-
US Embassy Abu Dhabi
US Consulates and Embassies, Department of State
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 561510 Travel Agencies
- Place of performance
- United Arab Emirates
- Points of contact
-
- Joseph M John johnhm@state.gov +97124142200
- Gregory Stoneberg abudhabicontracts@state.gov +97124142200
- Joseph M John johnjm@state.gov +97124142200
- Gregory Stoneberg abudhabi@state.gov +97124142200
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of State, US Embassy Abu Dhabi, seeks on-site travel management services at the U.S. Embassy in Abu Dhabi, United Arab Emirates, with quotations due July 9, 2026, and questions due June 29, 2026. The procurement is a firm-fixed-price indefinite delivery indefinite quantity contract with economic price adjustment, covering a one-year base period from September 23, 2026, through September 22, 2027, plus four one-year option periods and an additional six-month extension option under FAR 52.217-8. This is a WOSB set-aside. Amendment 0001 (effective July 1, 2026) prohibits subcontracting; all work must be performed directly by the prime contractor's employee(s).
Place of performance is Abu Dhabi, United Arab Emirates. The contractor must maintain at least one dedicated, on-site travel management agent at the Embassy, operating Monday through Friday from 7:30 AM to 5:00 PM local time, with 24/7 emergency services via toll-free telephone. The minimum contract guarantee is 1,000 transactions annually; approximately 1,500–1,700 air tickets are anticipated annually (approximately 1,000 domestic U.S. and 700 worldwide), with a maximum of 9,000 transactions over the five-year contract period. Compensation is a transaction fee model in United Arab Emirates Dirham (AED) for on-site flight ticket issuance, re-issuance, emergency 24x7 issuance, EMD issuance, rail/bus/ferry, meet-and-assist, visa/lodging/rental reservations, and Defense Base Act insurance; VAT is priced separately as a line item. The contractor must utilize a Global Distribution System (GDS) such as Sabre, Amadeus, or Galileo, ensure Fly America Act and GSA City Pair Program compliance, maintain lowest available fare compliance with refund requirements, achieve 80 percent phone answer rate within 20 seconds with one-hour callback response, and provide monthly reconciliation reports and quarterly/bi-yearly/annual sales reports. Quoters must demonstrate 7+ years of established UAE business operations with permanent address, phone listing, and valid commercial license, and provide three years of relevant past performance information; international experience is acceptable if UAE-specific experience is unavailable. All offerors must have active SAM registration with UEI number and CAGE Code prior to submission. The incumbent is ITL World Travel Dubai. Award will be made to the Lowest Priced Technically Acceptable (LPTA) bidder based on initial quotations without discussion. The pre-quotation conference is June 30, 2026; registration deadline is June 26, 2026. NAICS code is 561510, Travel Agencies. PSC code is V211, Transportation/Travel/Relocation – Travel/Lodging/Recruitment: Air Passenger.
Notice text
The Contractor shall provide on-site travel management services to The U.S. Embassy, Abu Dhabi, United Arab Emirates, as described in this solicitation. The contract type is requirements type contract for all travel management services required by the agencies set forth in Section 1, paragraph 27.0. The contract will be for a one-year period from the date to start services set forth in the Notice to Proceed, with four one-year options to renew.
The last date and time to email Questions is the day before the pre-quotation conference which is 4pm on June 29, 2026. No questions will be entertained after this date/time.
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